Cannot Save CMS Page

[hotwirenetworks]

Hello,

 

This is driving me crazy.  I am trying to edit the Terms and Conditions cms page and using nothing but <p> and <br />. and <strong> Sometimes it saves... but on certain paragraphs, it will not save and gives 404 error.

 

Are there certain words I cannot use in a cms page?  What is causing this?

 

Prestashop 1.6.1.6

 

Use HTMLPureifier is Disabled.

 

[shokinro]

Are you editing the HTML source code itself via  HTML editor menu - "Tools" - "Source Code"? If not you can have a try.

 

It seems working to me. And I do not think 404 error is related to the HTML editor - could be something else.

[hotwirenetworks]

Hi shokinro,

 

I am editing the page with the source code editor.  I agree, I do not think it is the HTML editor either, but something in this paragraph will not allow me to save and throws a 404:

 

"If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Wholesale Backpack is not responsible for third party access to your account that results from theft or misappropriation of your account. Wholesale Backpack and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion."

 

I skipped this paragraph and went to the next to see if it would save and it did.  Tried putting this paragraph back in the source code and 404 page error on "Save".

 

It's pretty weird to say the least.  Any help with this would be greatly appreciated!

[shokinro]

That's really strange.

 

Is there any special characters included in that paragraph message? Maybe you can try to copy/paste that message to some other plain text editor such as Windows notepad and copy the message from the notepad again to the HTML editor. it will strip special character. 

[hotwirenetworks]

I wish it was that easy!  But, I have already tried that as well :S

[hotwirenetworks]

I have done the following to diagnose the issue:

 

1. Cleared Browser Cache

2. Tested on 3 different browsers

3. Cleared all cache in Prestashop

4. Copied and pasted into Notepad, then copying that and pasting into cms page

5. Disabled and Enabled "Friendly URLs"

6. Enabled "Allow iframes"

 

I have looked through the paragraph for special characters, and I have found none.

 

Nothing seems to help... uhg LOL

[shokinro]

Sometimes weird things happens.

If I were you, I will try following to see it helps

- try to reduce content of your problem paragraph, even one word by one word to see what happens.

- it could also be related to your computer security settings/anti-virus soft, try to use other computer.

[hotwirenetworks]

Is there a maximum character count limit placed on CMS pages?  If so, where can I edit that?

Edited August 4, 2016 by hotwirenetworks (see edit history)

[shokinro]

No, I do not think there is a specific limitation. 

The contents limitation size is 3999999999999.

 

It is defined in /classes/CMS.php 

            'content' =>            array('type' => self::TYPE_HTML, 'lang' => true, 'validate' => 'isCleanHtml', 'size' => 3999999999999),

[hotwirenetworks]

I would pay someone to help me with this.  It is really holding me up.

[vekia]

if you can post form that contains some html code - this is usually related to hosting security reasons.

in simple words, your host probably blocks some html markups like <script> etc.

verify if it, i solved several problems like that recent time.

[hotwirenetworks]

I can post this:

 

<h2>Website Terms of Use</h2>

<p><strong>Agreement between user and http://www.wholesale-backpack.com</strong><br />Welcome to http://www.wholesale-backpack.com.'>http://www.wholesale-backpack.com. The http://www.wholesale-backpack.com website (the "Site") is comprised of various web pages operated by Wholesale Backpack ("Wholesale Backpack"). http://www.wholesale-backpack.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of http://www.wholesale-backpack.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.</p>

 

<p>http://www.wholesale-backpack.com is a E-commerce Site  We carry the best style value and selection in wholesale backpacks and accessories. Our goal is to provide our customers with quality products for a great price with superior service.</p>

 

<p><strong>Privacy</strong><br />Your use of http://www.wholesale-backpack.com is subject to Wholesale Backpack's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.</p>

 

<p><strong>Electronic Communications</strong><br />Visiting http://www.wholesale-backpack.com or sending emails to Wholesale Backpack constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.</p>

 

BUT NOT THIS:

 

<h2>Website Terms of Use</h2>

<p><strong>Agreement between user and http://www.wholesale-backpack.com</strong><br />Welcome to http://www.wholesale-backpack.com.'>http://www.wholesale-backpack.com. The http://www.wholesale-backpack.com website (the "Site") is comprised of various web pages operated by Wholesale Backpack ("Wholesale Backpack"). http://www.wholesale-backpack.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of http://www.wholesale-backpack.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.</p>

 

<p>http://www.wholesale-backpack.com is a E-commerce Site  We carry the best style value and selection in wholesale backpacks and accessories. Our goal is to provide our customers with quality products for a great price with superior service.</p>

 

<p><strong>Privacy</strong><br />Your use of http://www.wholesale-backpack.com is subject to Wholesale Backpack's Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.</p>

 

<p><strong>Electronic Communications</strong><br />Visiting http://www.wholesale-backpack.com or sending emails to Wholesale Backpack constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.</p>

 

<p><strong>Your account</strong><br />If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Wholesale Backpack is not responsible for third party access to your account that results from theft or misappropriation of your account. Wholesale Backpack and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.</p>

 

<p>Wholesale Backpack does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use http://www.wholesalebackpack.com only with permission of a parent or guardian.</p>

[vekia]

are you able to save a part that is not available in first example?

i mean

 

<p><strong>Your account</strong><br />If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Wholesale Backpack is not responsible for third party access to your account that results from theft or misappropriation of your account. Wholesale Backpack and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.</p>

 

<p>Wholesale Backpack does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use http://www.wholesalebackpack.com only with permission of a parent or guardian.</p>

 

 

?

[hotwirenetworks]

I sure can.  If I post that by itself, it saves just fine.  It is when I try to save all of it, that it redirects to 404 error.

[vekia]

that's strange

im convinced that it is something between form -> host

- maybe it's because of the size of $_POST with cms contents. if you try to copy-paste a lot of lines of simple text, problem is the same?

 

anyway, if I were you, i will ask your hoster why:

"you can't save [YOUR TEXT] - when I'm trying to $_POST it to my website - it returns 404 error and it seems like it is a problem related to some security layer on the hosting"

[hotwirenetworks]

*** Update ***

 

This issue has been resolved!  If anyone has this same issue, call your Hosting Provider and tell them to unblock your IP from Mod Security.