paddockplants Posted August 3, 2016 Share Posted August 3, 2016 We have a recurrent problem with customers attempting to order using an iPad. Specifically they do not see a field to enter their postcode which is required & so they cannot proceed with their order. We are running Prestashop version 1.6.09 at http://paddockplants.co.uk . Any advice much appreciated, as this is becoming a serious issue for us. Link to comment Share on other sites More sharing options...
bellini13 Posted August 7, 2016 Share Posted August 7, 2016 most likely an issue with that version of Prestashop, more specifically the theme's javascript and styling that are not properly adding the field due to responsive layout. the right thing to do would be to create a test copy of your store, and then upgrade it using the auto upgrade module to see if the problem still persists. alternatively, you could install PS v1.6.1.6 as a test store in a test folder, using a new test database, and see if the same problem occurs there before trying to upgrade. Link to comment Share on other sites More sharing options...
paddockplants Posted August 21, 2016 Author Share Posted August 21, 2016 Sorry, just seen this. Been too busy! Thank you for your response - will try an upgrade when time allows. Link to comment Share on other sites More sharing options...
Skumbabs Posted December 1, 2016 Share Posted December 1, 2016 I have Prestashop 1.6.1.6 and I ave the same problem only on Ipad. Did you solve your problem paddockplants ? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now