PayPal Europe Payment Error Status even if Payment was Accepted

[christiansixto]

Hi Everyone,

 

We recently encountered a problem on PayPal after upgrading to 3.10.10

Our US customers encountered a Payment Error status after an order but there was a deduction

of the amount ordered in their account.

 

Any help is very much appreciated.

 

[spudgunn]

I found the same thing.

 

I found be unistalling removing the module and then reinstalling, it worked for me again.

[THE WG]

I am having the same problem, did you find solution? Anyone can help please?

[spudgunn]

Hi mate,

 

You are not going to like my response.

 

I've had several people try to find the solution and even the module creators in France. I gave logs and back-end access but they couldn't work it out. I even moved from a shared hosting to VPS thinking it might be a config issue but nothing.

 

There was only one thing that helped me.....

 

I replatformed to Magento. Magento is SOOOOOOO much better. The backend doesn't look as pretty as Prestashop and admittedly the built in SEO functionality is better in Prestashop but I will never move back.

 

Sorry this was not the solution you wanted to hear but I honestly spent 6 months of my life I wont get back on this issue.

 

Regards

Mike

[THE WG]

Thanks for fast reply, but I really need it to work, I have added so many products and I have tried magento before and it was very hard for me. It is a shame prestashop official paypal has this bug. I am using prestashop for 6 years i can't give up. We have too much history

 

Edit; for whom who may help me; this is the error i receivei: http://prntscr.com/dvw5hy

Edited January 15, 2017 by www.tabletburada.com (see edit history)

[spudgunn]

Hey mate.

 

U might be in luck mate. The issue you have is different to mine. I think you've got a tax issue based on the image you've posted. Just check what tax rules are applied to the product. Given the issue is in cents there must be some rounding this going on here. I didn't think it's an issue with the module actually so you're in luck.

 

If I were you the problem solving steps of take is;

- check your tax rules. If they are correct.

- check which tax rules are applied to the product.

- check the rounding config.

- can't remember if prestashop does this but check the order in which tax, discounts are applied.

 

You've got a chance at solving this than I did mate.

 

Good luck.

Mike

[THE WG]

Hey mate.

 

U might be in luck mate. The issue you have is different to mine. I think you've got a tax issue based on the image you've posted. Just check what tax rules are applied to the product. Given the issue is in cents there must be some rounding this going on here. I didn't think it's an issue with the module actually so you're in luck.

 

If I were you the problem solving steps of take is;

- check your tax rules. If they are correct.

- check which tax rules are applied to the product.

- check the rounding config.

- can't remember if prestashop does this but check the order in which tax, discounts are applied.

 

You've got a chance at solving this than I did mate.

 

Good luck.

Mike

 Thank you Mike, I agree with you because i fake ordered from Bulgaria and Tongo and it was ok. USA customer received this error. Now I closed all taxes and I hope it will not happen again. Thank you very much again.