protechtrader Posted July 24, 2016 Share Posted July 24, 2016 (edited) I can not get a image to upload via the default Product Customization file field. I have tried to troubleshoot this in all the ways I could think (listed below) but I have not made any progress. The error stays unchanged through all of the things I have tried. Any suggestions are appreciated! Error Displayed on Front End: "Image format not recognized, allowed formats are: .gif, .jpg, .png" Apache Logs and PHP logs show no errors with and without debug enabled No new information with debug enabled Things I have tested that have not had any effect: Disabled all Prestashop caching and CCC, and cleared cache through back office and manually CHMOD 777 Full PS for testing CHOWN All PS to www-data Increased PHP file upload and PS customization upload limits Replaced imagemanager.php class with original from github Tried new DEV imagemanager.php class from github Attempted multiple img types (jpg, png) Attempted with multiple fresh images, and even blank jpg saved from ms paint Verified drive space is available Reloaded apache Tried on multiple products with product customization file field Verified normal image upload for a product main images still functions fine with same files VPS config: Server software version Apache/2.4.20 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.0.2h PHP version 7.0.6-13+donate.sury.org~trusty+1 Memory limit 512M Max execution time 259200 PrestaShop version 1.6.1.5 Default Bootstrap minimal modifications PHP Settings: file_uploads On max_file_uploads 100 100 memory_limit 512M 512M upload_max_filesize 100M 100M post_max_size 100M 100M If there's helpful information I did not provide please let me know. Edited July 24, 2016 by protechtrader (see edit history) Link to comment Share on other sites More sharing options...
protechtrader Posted July 25, 2016 Author Share Posted July 25, 2016 Anyone have any suggestions on how I can troubleshoot this more? Link to comment Share on other sites More sharing options...
protechtrader Posted July 26, 2016 Author Share Posted July 26, 2016 bump - anyone even give me a hint of the possible cause of this? Link to comment Share on other sites More sharing options...
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