InstaPCB Posted July 21, 2016 Share Posted July 21, 2016 Let me tell my problem: 1, I bought a addon valued 224$, paid, and then prestashop give me download link. On July.14 paid to presta, on July.15 they provide me download link. I checked, and tried the addon these days, but find it can not solve my problem, also the bug, i contact developer, but the reply is really unstable, one day online, one day disappear. Now I spent 224$ for nothing happened to my site. Then, I contact Preasashop's bill team, what happened? Nothing happened, they do not reply.. It seems i talked to the air! 2, Then yesterday, July.20, i find another addon, and contact seller first this time, I ask him if his module can solve my problem, he replied quickly, yes. Then i paid the money by paypal, and after 24hrs, Prestashop's bill team ask me to provide my ID card's photo, then they can get the money! I denied, but unitil now they still have my money, they do not reply my request to cancel my order? 3, To be honest, I love prestashop, it's function is so sexy than other e-commerce system. Even all the addons ask for money, i still want to try. BUT after paid 224$+ 112$ to Prestashop, i really do not want to do business with them anymore! PLEASE GIVE MY MONEY BACK! I HAVE GIVE MY TRUST TO YOU TWICE! Thanks John Link to comment Share on other sites More sharing options...
Antoine F Posted July 21, 2016 Share Posted July 21, 2016 Hello John, I would like to help you. Could you please send me a private message with all the orders numbers? I'll directly talk about these issues with the dedicated service. On 7/21/2016 at 11:15 AM, InstaPCB said: 2, Then yesterday, July.20, i find another addon, and contact seller first this time, I ask him if his module can solve my problem, he replied quickly, yes. Then i paid the money by paypal, and after 24hrs, Prestashop's bill team ask me to provide my ID card's photo, then they can get the money! For your information: this is really rare, we occasionally do identity verifications to prevent fraud. It can strike anyone, anytime so don't take it personally. Thank you for your patience.Antoine 1 Link to comment Share on other sites More sharing options...
InstaPCB Posted July 21, 2016 Author Share Posted July 21, 2016 Hi Antoine, Thanks for your reply. I will send you private message. Thanks, John 1 Link to comment Share on other sites More sharing options...
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