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FastCGI error


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I'm hoping for some guidence on this one, I have put prestashop onto my host server all went well. Now I have tried to import my csv file I receive the following error:

FastCGI Error
The FastCGI Handler was unable to process the request.

Error Details:
The FastCGI process exceeded configured activity timeout
Error Number: 258 (0x80070102).
Error Description: The wait operation timed out.
HTTP Error 500 - Server Error.
Internet Information Services (IIS)

I assume that this is a server error, just being completely un-kowledgeable about such things, I could do with some advice on how to resolve the problem or what I should ask my host to do. As a note I now have the same 200 products uploaded about 12 times........

Thanks in advance.

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