[Solved] Emails are not being delivered.

[HAIRWEBSHOP]

Hello,

 

Emails are not being delivered or is not being delivered immediately.
We have yet to contact our host.

 

Knowing our webhost, they will most likely point the finger to prestashop.
Can someone please help me figure this out?

 

Thank you in advance!

Edited July 8, 2016 by HAIRWEBSHOP (see edit history)

[vishalsingh119]

when any user buy any product from your website then customer receive confirmation mail within 5 minute.its not possible to receive mail instantly.

[HAIRWEBSHOP]

Hello vishalsingh119, and thank you kindly for your reply,

 

We've done various of tests, even after an hour the customer is not receiving an e-mail from us.
Sending an email directly works fine.

 

If I go to advanced settings > E-mail and sort by date, I can see that it has stopped sending e-mails a few days ago.

This tells me something is wrong with our Prestashop.

 

I will check the module.

[HAIRWEBSHOP]

I reinstalled the Mail Alerts Module, but it did not work.

[HAIRWEBSHOP]

Turns out that my webhost marked our primary Prestashop e-mail as spam due to the amount of "out of stock" messages.

[vishalsingh119]

HAIRWEBSHOP,

so the only option ,you have to do it.Advanced parameter->email

slide down for email option .now you see three option.

1.Use PHP's mail() function (recommended; works in most cases)

2.Set my own SMTP parameters (for advanced users ONLY)

3.Never send emails (may be useful for testing purposes)

 

so you must choose middle one and  fill the smtp detail according to your email server...then you customer recive the mail.