[Solved] Error on checkout while offering free coupon discount.

[jeff8899]

Hi,

 

i create a coupon which is total free for a product, inculding free shipping which total price is 0.

when customer at final step clicking confirm the order, the site will get the following error and the item is gone on cart.

 

TECHNICAL ERROR: unable to confirm the order Details: Error thrown: [object Object] Text status: error

 

not sure if this is the issue with passing no value to Paypal?

or how to by pass payment the 0 value. 

 

Thanks

Edited July 4, 2016 by jeff8899 (see edit history)

[shokinro]

If payment amount is 0, PrestaShop will create order right away instead of passing to payment module.Do you see any error is created from back office Orders tab?

I think there is some error during the creation of the order. not sure what went wrong.  you may have to browser debugger tool to find out what is there real error message.

if you do not know how to use browser debugger tool, it might difficult.

 

you can also try to see if there is any log at your store under log folder or at back office - Advanced Parameters - Logs

 

you can also check if _PS_MODE_DEV_ is set to false in file /config/defines.inc.php, if it is not, try to set that to false and try again to see if it helps.

[jeff8899]

if i use other languages and check out, it will be fine. 

only get error when i select English. 

any idea???

[shokinro]

have you checked your email templates for all languages?

make sure if is not missing template caused the problem.

 

/mails/xx/

 

where xx is the language iso code for all languages you installed on your store.

[jeff8899]

hi, shokino

 

the problem got solved after i replaced all default files in the folder of themes/yourtheme/mails/en

 

thanks 

[shokinro]

I am glad the issue is resolved, thanks for your feedback.