Return of products

[renaud2263]

Hi All,

 

i'm trying to refund an order (customer has returned his parcel). So I red the doc carefully and :

 

- The returns are authorized

- The state of the order is "shipped"

 

I clik on "return products" or "partial refunds" but nothing happens ! I see that a new column must appears on the right of the product list ...but no column for me ! No change after clicking on "refund buttons"...

 

The link is like 

controller=AdminOrders&id_order=11770&vieworder&token=7ce0779578535615131bbf22c3e18de3#refundForm

 

But the anchor "refundForm" does not add anything.to process the return.

 

 

Can you help ?

 

[codetheweb]

Could you activate debug mode (defines.inc.php) and give me the details of the errors shown (if you got any errors?)

Like this i'll be glad to help you.

 

Kr,

[renaud2263]

Many thanks for your help. I activated the debug mode and refresh the order page.

Many errors, but all concern cache smarty. So I empty the cache, but errors remain :

 

 

Notice à la ligne 281 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Undefined index: HOOK_TAB_ORDER

 

Notice à la ligne 281 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Trying to get property of non-object

 

Notice à la ligne 302 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Undefined index: HOOK_CONTENT_ORDER

 

Notice à la ligne 302 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Trying to get property of non-object

 

Notice à la ligne 435 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Undefined index: HOOK_TAB_SHIP

 

Notice à la ligne 435 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Trying to get property of non-object

 

Notice à la ligne 456 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Undefined index: HOOK_CONTENT_SHIP

 

Notice à la ligne 456 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Trying to get property of non-object

 

Notice à la ligne 2649 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Undefined index: customized_product_quantity

 

Notice à la ligne 2712 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Undefined index: customized_product_quantity

 

Notice à la ligne 2712 du fichier /cache/smarty/compile/39/ba/f5/39baf56120d68097bb8ef6a7f7899aa9c3a29e10.file.view.tpl.php

[8] Undefined index: customized_product_quantity

What do you think about ?

[Knowband Plugins]

Are you using some third party module for return management?

[renaud2263]

Oup's ! My AdminOrderController.php was out.

Thanks