Graphics Back Label Posted June 30, 2016 Share Posted June 30, 2016 Good morning, I need to register swiss, and they postcode have a format with four numbers (0000) and prestashop recognized it wrong, but you can still proceed however. Why? Thank you Link to comment Share on other sites More sharing options...
shokinro Posted June 30, 2016 Share Posted June 30, 2016 You can define postal code or zip code of a country at back office - Localization - Countries - Edit a country Try to modify the zip code format from there and also check if the address is included in the address format. 1 Link to comment Share on other sites More sharing options...
Graphics Back Label Posted June 30, 2016 Author Share Posted June 30, 2016 You can define postal code or zip code of a country at back office - Localization - Countries - Edit a country Try to modify the zip code format from there and also check if the address is included in the address format. Yes it's correct unfortunately (?).. See the attached screenshot.. NNNN it's ok, but the red X still there.. Ideas? Link to comment Share on other sites More sharing options...
shokinro Posted June 30, 2016 Share Posted June 30, 2016 What do you mean "red X still there"? Do you mean the validation is incorrect, validation does not work You enter incorrect postcode, but is passed? Or You entered correct postcode but it does not pass? 1 Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 1, 2016 Author Share Posted July 1, 2016 (edited) What do you mean "red X still there"? Do you mean the validation is incorrect, validation does not work You enter incorrect postcode, but is passed? Or You entered correct postcode but it does not pass? I mean that i had enter the correct postcode, but i see it red (like when mistake something, this is the red X lol) but is passed. Ideas? Edited July 1, 2016 by Graphics Back Label (see edit history) Link to comment Share on other sites More sharing options...
shokinro Posted July 1, 2016 Share Posted July 1, 2016 that's strange, I guess it might be related to your theme. If there is validation error, then it should not pass. Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 1, 2016 Author Share Posted July 1, 2016 that's strange, I guess it might be related to your theme. If there is validation error, then it should not pass. So, what do you suggest me? Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 11, 2016 Author Share Posted July 11, 2016 that's strange, I guess it might be related to your theme. If there is validation error, then it should not pass. Have no ideas?.. Thank you Link to comment Share on other sites More sharing options...
shokinro Posted July 11, 2016 Share Posted July 11, 2016 it is difficult to figure it out without looking into the code and debug it. you may to debug the code to find out what is the cause. Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 11, 2016 Author Share Posted July 11, 2016 it is difficult to figure it out without looking into the code and debug it. you may to debug the code to find out what is the cause. If you have some time to look, the page is this: http://www.backlabel.com/login?back=my-account#account-creation I don't know the why.. really.. i tried to do it so many times.. my mate too.. and our webmaster too..if you find the solution you're a god lol Link to comment Share on other sites More sharing options...
shokinro Posted July 11, 2016 Share Posted July 11, 2016 I tried to take a look, it seems the issue is not on every page, I guess it is only on payment selection page. I tried a few products, they are out of stock and finally got one and signed up a test account and get to the payment selection page, but everything seems fine. 1 Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 12, 2016 Author Share Posted July 12, 2016 I tried to take a look, it seems the issue is not on every page, I guess it is only on payment selection page. I tried a few products, they are out of stock and finally got one and signed up a test account and get to the payment selection page, but everything seems fine. I see your test account lol Anyway, can you try to register like a swiss? Try with this account address: Rue de la Corraterie 12-14,1204 Genève,Svizzera I can't see the postcode never "green" with this address.. in normal registration and on the checkout too.. Link to comment Share on other sites More sharing options...
shokinro Posted July 12, 2016 Share Posted July 12, 2016 I just tried on My Account - Addresses page and it seems working fine. 1 Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 12, 2016 Author Share Posted July 12, 2016 I just tried on My Account - Addresses page and it seems working fine. Please look at this new screenshot, can you see the issue? Link to comment Share on other sites More sharing options...
shokinro Posted July 12, 2016 Share Posted July 12, 2016 I do not see this validation error mark (icon). I guess it might be related to your browser, I used Chrome, and when I tried to use FireFox, your store stopped working. No response now. 1 Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 13, 2016 Author Share Posted July 13, 2016 I do not see this validation error mark (icon). I guess it might be related to your browser, I used Chrome, and when I tried to use FireFox, your store stopped working. No response now. Can you please post a screen of that? (Maybe is only my browser.. but my co-worker still have this problem too..) And for Firefox, what's your version? (My personal Firefox not load the website, i don't know why, but on the Firefox of my co-worker works..) Please help us Link to comment Share on other sites More sharing options...
shokinro Posted July 14, 2016 Share Posted July 14, 2016 You can see screen image here, there is no error - when click "save" button, it will save the address without any errors. Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 14, 2016 Author Share Posted July 14, 2016 You can see screen image here, there is no error - when click "save" button, it will save the address without any errors. I don't know.. I and my colleague can't see it correct.. our webmaster too.. with any browser.. It's possibile have a problem with our Italian IP? Link to comment Share on other sites More sharing options...
shokinro Posted July 14, 2016 Share Posted July 14, 2016 I do not think it is related to IP, as long as you can access the page. it should be fine for the IP. really no idea why, could be something related to browser version. Link to comment Share on other sites More sharing options...
Graphics Back Label Posted July 15, 2016 Author Share Posted July 15, 2016 I do not think it is related to IP, as long as you can access the page. it should be fine for the IP. really no idea why, could be something related to browser version. So.. How can i fix this for "old" browsers? Thank you so much.. Link to comment Share on other sites More sharing options...
rrose2 Posted December 6, 2016 Share Posted December 6, 2016 Good morning, I have the same problem with our German Prestashop. The problem is that the box with the ZIP Code must be entered BEFORE the COUNTY. I can continue anyway but for the customer it is annyoing because it shows an error even the ZIP code is OK.I think it is a bug of the address form. In my opinion it could be easily solved if the box for the ZIP code will be placed BEFORE the COUNTRY. Then ths system can relate the zip code corretcly to the country.May be that the developers read this and would think about. Kind regardsReinhard 1 Link to comment Share on other sites More sharing options...
rrose2 Posted December 6, 2016 Share Posted December 6, 2016 I made a mistake. The box for the COUNTRY must be placed BEFORE the ZIP CODE.... then the system knows for which country the ZIP code will be. I mixed it up when I created the topic. sorry. Link to comment Share on other sites More sharing options...
Graphics Back Label Posted December 6, 2016 Author Share Posted December 6, 2016 Good morning, I have the same problem with our German Prestashop. The problem is that the box with the ZIP Code must be entered BEFORE the COUNTY. I can continue anyway but for the customer it is annyoing because it shows an error even the ZIP code is OK. I think it is a bug of the address form. In my opinion it could be easily solved if the box for the ZIP code will be placed BEFORE the COUNTRY. Then ths system can relate the zip code corretcly to the country. May be that the developers read this and would think about. Kind regards Reinhard Great, I see it too. I "fix" by removing the red background when the postcode are wrong lol. Some TRUE fix? Regards, 1 Link to comment Share on other sites More sharing options...
mendozino Posted January 24, 2017 Share Posted January 24, 2017 Same Problem, how have you removed the red background and the X? Link to comment Share on other sites More sharing options...
Graphics Back Label Posted January 25, 2017 Author Share Posted January 25, 2017 (edited) Same Problem, how have you removed the red background and the X? It was mounths ago, but I remember that I removed it by adding a background: none !important and commented some Js code that add the class of the "X".. it's easy. Edited January 25, 2017 by Graphics Back Label (see edit history) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now