Landing Page 100% bouncing rate / google module

[PhilSid]

Hello everyone

 

For our prestashop we are using the module good Google Analytics and Google Analytics API (v3.0 with OAuth 2.0)

 

Event though we get at the back office of prestashop the message that everything is fine, I just lately realized that it isn't.

 

The following I realized:

 

1. The statistic from prestashop shows completely different numbers then the google analytics.  (see images attached).

 

I assume that the statistics from prestashop are closer to reality cause at this time were running an add on Facebook and got according to FB statistics (Pixel) over 500 clicks.

 

Now here comes in an other point that might be at the same time the issue for the difference:

 

in google analytics the starting page as a bouncing rate of 100%. Which of course is impossible. It seems that somehow it's not possible to track where people are going on our site. And that google analytics is only able to show the numbers from people who get to our landing page. (image attached)

 

Any ideas?

 

Thanks a lot to anyone who take some time to read this and think about it. I appreciate it a lot.

 

 

Philipp

[PhilSid]

By the way here my versions that I am running:

 

PrestaShop 1.6.0.9

Theme: Simplicity - Responsive Prestashop Theme von Themeforest

Module: Google Analytics v2.3.4 / Google Analytics API v1.2.1

 

I also checked our site by using http://www.gachecker.com

and it says that the google analytics universal are on every site.