PayPal Module Errors

[Paper Bliss]

Hi All,

 

My website www.paperbliss.com.au has recently been upgraded to the latest version of Prestashop and since then we've had a few errors with our PayPal module.

 

A few times we have received payment and an email confirmation from PayPal but there is no such order in the back office. A couple of customers have said they got errors or didn't get directed back to the website after paying. 

 

We've received a few emails alerting us to errors as follows:

 

Error reporting from your PayPalAPI module   A client has encountered a problem with the module PayPalAPI, see the report:  PayPal response:
TIMESTAMP -> 2016-01-11T04:22:08Z
L_ERRORCODE0 -> 10486
L_SHORTMESSAGE0 -> This transaction couldn't be completed.
L_LONGMESSAGE0 -> This transaction couldn't be completed. Please redirect your customer to PayPal.
L_SEVERITYCODE0 -> Error

 

Error reporting from your PayPalAPI module   A client has encountered a problem with the module PayPalAPI, see the report:  PayPal response:
TIMESTAMP -> 2016-05-28T12:28:06Z
L_ERRORCODE0 -> 10431
L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details.
L_LONGMESSAGE0 -> Item amount is invalid.
L_SEVERITYCODE0 -> Error

 

Error reporting from your PayPalAPI module   A client has encountered a problem with the module PayPalAPI, see the report:  PayPal response:
TIMESTAMP -> 2016-06-15T07:23:43Z
L_ERRORCODE0 -> 10426
L_ERRORCODE1 -> 10413
L_SHORTMESSAGE0 -> Transaction refused because of an invalid argument. See additional error messages for details.
L_SHORTMESSAGE1 -> Transaction refused because of an invalid argument. See additional error messages for details.
L_LONGMESSAGE0 -> Item total is invalid.
L_LONGMESSAGE1 -> The totals of the cart item amounts do not match order amounts.
L_SEVERITYCODE0 -> Error
L_SEVERITYCODE1 -> Error

 

 

Also I've just tried to create an order for a customer in the back office and upon clicking 'Create Order' an error appeared (image attached) and the order didn't process.

 

If anyone has any suggestions or advice that would be great! 

 

Thanks,

Angela