Steve Joms Posted June 17, 2016 Share Posted June 17, 2016 Hi Guys, I encounter an error in my store, I've added new carrier and enable it then it only shows only one carrier (the old one) in my check out page but if I disable the old carrier and the new carrier is the only enabled it will prompt that there is no carrier available. Thank you, Joe Dacillo Link to comment Share on other sites More sharing options...
SupportPS Posted June 17, 2016 Share Posted June 17, 2016 Hello. You have specified delivery methods zone in which they operate and the weight range or price? in delivery->carriers Link to comment Share on other sites More sharing options...
Steve Joms Posted June 17, 2016 Author Share Posted June 17, 2016 Yes I have zones,weight range and price. I cant use my other carrier, when I disable the old carrier and use the new one it will prompt me in the check out stage that there's no active carrier. Thank you, Joe Link to comment Share on other sites More sharing options...
shokinro Posted June 17, 2016 Share Posted June 17, 2016 please check 1. customer address is within the delivery zones, and 2. the customer group is also included in the selected customer groups of the shipping carrier. 3. you choose billing by Price or Weight? shopping cart products total or weight is within the ranges you set. 4. what is the behaviour of carrier is the price or weight is out of range? Link to comment Share on other sites More sharing options...
SupportPS Posted June 19, 2016 Share Posted June 19, 2016 you are using a warehouse for product management? Link to comment Share on other sites More sharing options...
Steve Joms Posted June 20, 2016 Author Share Posted June 20, 2016 please check 1. customer address is within the delivery zones, and 2. the customer group is also included in the selected customer groups of the shipping carrier. 3. you choose billing by Price or Weight? shopping cart products total or weight is within the ranges you set. 4. what is the behaviour of carrier is the price or weight is out of range? 1. It is within the delivery zone 2. available to all groups 3. Billing price by weight 4. Not out of range, its just if only I activate the new carrier that I created it will prompt me upon check out that there is no active carrier, prestashop could only read my old carrier Thank you, Joe Link to comment Share on other sites More sharing options...
Steve Joms Posted June 20, 2016 Author Share Posted June 20, 2016 you are using a warehouse for product management? Yes, we are using warehouse management. Thank you, Joe Link to comment Share on other sites More sharing options...
Steve Joms Posted June 20, 2016 Author Share Posted June 20, 2016 Hi SupportPS, Thanks for the idea about warehouse management it is now okay, sorry because I'm not the first administrator of our ecommerce site so I get shock with when I see some not working function properly. Thank you SupportPS and Shokinro. Link to comment Share on other sites More sharing options...
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