Problems with Cart Abandonment Pro module

[FoodAssets]

Hello,

Using PrestaShop Version 1.6.1.2.

I recently purchased Abandoned Cart Reminder Pro module. I have configured the discounts field and email templates correctly to the best of my knowledge and per the instructions. However, the discount text field will not show up in any test emails sent from the module. Where the discount text should be listed in the email, it shows up like this: %DISCOUNT_TEXT%

This means to me that the module is failing to parse the variable and replace with the specified values.

We have used this as the discount (borrowed from the modules 'suggestion'):
 

Enjoy %DISCOUNT_VALUE% off on your cart with the code %DISCOUNT_CODE%. This offer ends on  %DISCOUNT_VALID_MONTH%-%DISCOUNT_VALID_DAY%-%DISCOUNT_VALID_YEAR%

 

One thing that I have noticed is that the "discount text" tag is referenced 3 different ways within the instructions and menus and PDF documentation of the module, which is very confusing and sloppy on the part of the developers:

%DISCOUNT_TEXT%
%DISCOUNT_TXT%
%DISCOUNT_TEXT

Which is correct syntax?

This is our test email template that we are using:
 

Hi %FIRSTNAME%,

We noticed that you were thinking about purchasing the following items:

%CART_LINK_OPEN% Click here %CART_LINK_CLOSE% to access your shopping cart and finish your purchase with a special discount reserved just for you!

Our Discount Offer: %DISCOUNT_TEXT%

Thank you,
%SHOP_LINK_OPEN% foodassets.com %SHOP_LINK_CLOSE%

Click %UNSUBSCRIBE_OPEN% here %UNSUBSCRIBE_CLOSE% to not receive future emails.

 

The %DISCOUNT_TEXT% fails to show up in the email.

A few other questions:

1) When sending a test email, does the discount text field show up for test emails? The module documentation does not mention this. Or does the discount only activate on live carts with live customers?

I have the module's "Reminder Frequencies" set up to send an email after 1 hour.

I have tried creating numerous live carts as a 'customer' and abandoning them on our end - no emails are being sent to the email address used. No reminders show in the modules Statistics list. Prestashop does not immediately record these as "Abandoned Carts" either. I'm guessing that it only toggles a cart as abandoned after a set period of time (24 hours?)

By the way, I have tried contacting the module developers with these questions. Support to date has been non-existent...

Edited June 9, 2016 by FoodAssets (see edit history)

[musicmaster]

%DISCOUNT_TEXT%

%DISCOUNT_TXT%

%DISCOUNT_TEXT

 

Which is correct syntax?

 

 

Put them all three in a test mail and you will know...

[FoodAssets]

I've tried all three instances. None of them work.

[shokinro]

usually variable in email template should be embraced by { and }.

so please try this {DISCOUNT_TXT}

 

You may also need to check the original PHP code where the variable is prepared for email. Maybe your spelling is wrong.

[joe ramires]

Same problem here !

BUMP

[shokinro]

it is better to contact the developer of the module.

they know their module and should give you better advises.

[FoodAssets]

Multiple efforts have been made to contact the 'developer' with dismal results (no reply, no resolution) even after providing FTP and login credentials to resolve the problems. Notice that a PayPal dispute would be filed also went unanswered. A complaint (and then a claim) with PayPal has been filed requesting full refund.

 

I do not recommend this software module to anyone. There is no support. The module does not work as advertised. Documentation is appallingly terrible.

[FoodAssets]

I've had several very bad experiences with Prestashop module developers. In several years of use, only 1 developer has been worth doing business with, 3 others have been worse then useless and have often left my site broken and unworking after paying out thousands of dollars in total fees for lousy 'support'. So I do not know from experience that community members are any better (not true in my experience).

 

This latest fiasco with Prestashop has definitely left me unhappy once again. Prestashop has a terrible reputation imo and is only suitable for coders who are current with the development and repairs required.

 

A gigantic (global) business opportunity certainly exist for a competent team of developers and support personnel to offer properly designed and documented modules and technical support. The one I tried was horrible, but from many other posts I've seen on this board, thousands of people need this kind of assistance.

[WebDesign-Entreprise]

Hello,

I had same problem.

Variable name must be %DISCOUNT_TXT%

 

In discount, no need minus (-) just the value.

 

Regard

[Dr.Nikos]

Hi everyone.

 

I have similar problems with the developers of this module.

They are not there when needed.

 

I have the following problem: the module will not send out reminder e-mails. The cron is configured, but no e-mails.

 

Any idea how to solve this problem ?

[Vallhalen1]

Same problem here if you value your money NEVER BUY THIS MODULE. MY STORY HERE https://www.prestashop.com/forums/topic/621125-dont-buy-abandoned-cart-pro-they-never-respond-emails/