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There is 1 error : 1. you do not have access to this product


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This error means that your groups access isn't set up right, perhaps because of a failed upgrade. What version of Prestashop are you using? Did you upgrade from a previous version of Prestashop or do a clean installation. Were you logged in as a customer when you saw this error message? If the customer isn't in the Default group, they will see this error message.

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Quite possibly the database for the user groups is messed up, there is no way to automatically "fix" this, there could be a few reasons for it.

The quickest solution would probably be to do a fresh install, or hire someone to identify the source of the problem and fix it.

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  • 1 year later...

I have just received these message when i upgrade by hands (I tranfered customers from old DB - Prestashop 1.3-> new DB - Prestashop 1.4). If you meet these problems, you must log-on PHPmyAdmin then execute these SQL statement below:

insert into ps_customer_group(id_customer, id_group)
select p.id_customer, 1
from ps_customer p
where not exists(select p.id_customer from ps_customer_group g where g.id_customer = p.id_customer)

ps: your prefix tables.

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