Rollback Issue

[mrmicahroni]

I recently tried to use the '1-click update' feature in the back office. After completing this, my front office was not functional, so I used the 'rollback" function in the back office. After this was completed, I tried to refresh the page, but I am now getting a "File Not Found (404 error)" message. Would anyone know the cause of this or be willing to help me figure out why this happened?

[El Patron]

For best results post your front office  url causing issue, you can delete later if you like.

 

When doing upgrade it's recommended to take a manual back up via phpmyadmin export and files via ftp or from hosting zip/download.  

 

Maybe if you clear ps cache problem go away,  back office-->advanced parms-->performance-->click clear cache top right

[musicmaster]

You could try to delete .htaccess and empty the cache.

 

Prestashop rollback is notorious: it quite often fails. So before upgrading you should always make your own backup of the files and the database.

 

If you pm me with access data I can have a further look.