"Order Status going wrong"

[prachik]

When i try to complete checkout process by "Pay by bank wire", my order status should be updated as "Awaiting for RTGS/NEFT online payment" but at present it is updated by "Shipping Blocked(Shopgate)"

Sometimes only we get "Awaiting for RTGS/NEFT online payment", and later again it shows wrong status. We are not able to make out why it is happening.

 

If you could suggest any way to fix it, it would be of great help.

[selectshop.at]

Perhaps you made some erroneous changes on order status. You can set them on your back-office on tab: Order -> status. Set there for the payment by bankwire the correct status.

[prachik]

Hello, 

 

Thank you for your reply.

 

But we did not made any changes in order statuses.

We have downloaded Shopgate module earlier and due to which the status has been added automatically.

Now we have uninstalled and deleted the module but the status is still remains same.

 

So can you please suggest us the way to delete the status because we are not able to delete the default status.

 

Thanks..