Wrong invoice number

[HAIRWEBSHOP]

Hello,

We have two problems with our invoice numbers:

 

1.  Wrong invoice number
   
   

   The invoice number on our Prestashop order says #10813

   But on the invoice PDF the invoice number says #IN000180

    

   This is very confusing, how can I solve this?
    

2. Orders don't follow up
   
   Example:
   
   13806
   13807
   13808
   75
   13810
   13811
   
   Why does one order suddenly get order number 75?

Can someone please help me figure this out?
Thank you in advance!

Edited May 17, 2016 by HAIRWEBSHOP (see edit history)

[Teapot Creative]

Hi

 

I think with Prestashop the invoice number is always different to the order number, as each time a cart is started an order number is assigned to that cart. But obviously not all carts create orders and have invoices raised against them.

 

Or maybe an order is placed for payment by check/bank-wire and awaits payment in the mean time more orders will be created, but only when an order is paid & payment accepted status assigned is an invoice number raised. 

 

There are good module out there to address this,  example http://addons.prestashop.com/en/20202-custom-number-ordersinvoicesdelivery-and-credit-slips.html

 

Hope this helps...

 

NickC

[tuk66]

Do you use any module changing order or invoice numbers?

[HAIRWEBSHOP]

Hello Teapot Creative, and thank you kindly for your reply,

 

As far as I can tell, there are only two numbers, which are the reference and the invoice numbers.

 

Our order specifically says, "invoice number" and our invoice PDF also specifically says "invoice number".
Both should be identical, there's no reason for us to pay for something that should be there in the first place.

 

IN000178 and #13813 are completely different numbers.
 

[HAIRWEBSHOP]

Hello tuk66, 

No we are using the default theme with all the default modules.
We did however migrated order id's from our old webshop using litextensions, maybe that module messed with the invoice numbers to match our old webshop?

[tuk66]

Yes, it is possible.

[Teapot Creative]

Hi

 

To clarify:

 

The Order reference is the same on both Back Office order ref and each order is assigned an incremental order ID (used throughout the database). 

 

The Invoice shows order reference and Invoice number (which will be different unless you have converted every single cart into an invoiced order) 

 

(See Screenshots)

 

The module enables you to use the order ID (cart ID) to be the same as the Invoice ID.  Or use the Order Reference to be the same as the Invoice number.

 

Hope this helps..

 

NickC

Edited May 17, 2016 by Teapot Creative (see edit history)

[HAIRWEBSHOP]

Hello Teapot Creative,

 

Thank you for your reply, I think I get what you mean.
However, my employee does not intent to spend any more money, so I have to find another way to fix this.