SSL Problem with 1&1 Hosting

[Sara MT]

Hi,

I've a problem with the configuration of SSL certificate son the domain www.maledettitoscanifood.com

 

A week ago i activated the certificate with the staff of 1&1, who says that it is correctly installed on my domain, but Prestashop doesn't seem to recognize it: when I try to activate the option "enable ssl certificate on all pages" on the preferences of my backoffice the button is gray and not clickable.

 

Tthey told me that it was probably an error in the .htaccess file, but now I reinstalled everything with the automatic installation and it is not possible.

 

I did a test on other domain cursed maledettitoscanifood.it, installing it in the same way and there seems to be activated, why?

 

 

I hope you can help me,

 

Thank you

[bellini13]

I tried to access the following URL using HTTPS and I get an error

https://www.maledettitoscanifood.com/CONTRIBUTORS.md

 

"This site can’t provide a secure connection"

 

This is a plain text file that is not processed by Prestashop, so if the SSL certificate is installed properly, then it should work.  So you should speak directly with 1&1 support again, and tell them to fix it. 

 

The contents of CONTRIBUTORS.md should appear in the browser properly before you try to get Prestashop to work.

[tuk66]

I see

 

Secure Connection Failed

SSL_ERROR_INTERNAL_ERROR_ALERT

 

when loading https://www.maledettitoscanifood.com/ so SSL at the server is not working to my mind.

[Sara MT]

Thank you very much for your help... I contacted 1&1 support again and, at this time, they told me that they will solve the problem.

 

I hope so.

[Sara MT]

Hi, I need your help!

 

The SSL seems finally work in the preference of Prestashop (now it's enabled in all pages).

 

1&1 Team suppose that maybe i've a problem with Friendly Url in Prestashop....but I don't know, in URL and SEO preferences it's all enabled.

Edited May 24, 2016 by Sara MT (see edit history)

[bellini13]

Nope, as I have stated earlier, the following URL still does not work, and this has nothing to do with Prestashop.  Tell your host that they need to get a basic resource like the below to work first, and then you can focus on getting Prestashop to work

 

https://www.maledettitoscanifood.com/CONTRIBUTORS.md