PS 1.6.0.9 unfinished and empty orders

[tomperys]

Hi

 

for some time now I have problem with PS 1.6.0.9 (I will not u pgrade because of theme and fact that new version is very slow and is impossible to do anything in admin...). It happens rarely but sometimes the new order is for some reason (I wasnt able to find why) unpaind (the payment arrived at paypal) and there is only total price but the order detail missing the products so I cant tell what the customer bought. In table "ps_order_detail" is missing the row or rows with the products for the order.

 

It would be great if someone has similar issue and know what causing this... I have to write a script that will find in which order are missing order detais and this script can fix this (becuase the products are in the cart table). But I would like more permanent solution (fix the "bug" which causeing this).

 

To me It look like if the connection with paypal somehow was interrupted and PS didnt save the information to "ps_order_detail". But its weird that PS would not save this sooner (for example when you confirm the order and go to paypal....so before you will pay it can store the order itself .... at least I would assume that).

[Daresh]

The payment module controls when the order is created, so it's PayPal way of working, many other payment modules save the order before proceeding.

 

If you don't have an order but you have a payment, you should be able to find the products in customer's cart.

 

I know this does not solve your problem but maybe it will help you a bit.

[tomperys]

Thanks, so it's exactly how I assumed. I guess the customer was not redirected back on the web, close the window after payment or something like that. Never mind. I know it can be found in customer's cart - that the way my script fix this errors. At least I will not have to do it manualy.