Guest locen Posted May 12, 2016 Share Posted May 12, 2016 (edited) Hi I do not know if this is a bug but I realized this problem and I asking here to hoping that someone can help me why in shopping carts, when a customer buys, the system generate Cart in this section (together with abandoned carts) .. the problem is this: not all the orders are displayed in this section PrestaShop version: 1.6.0.9 thanks in advance Edited May 12, 2016 by locen (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted May 12, 2016 Share Posted May 12, 2016 i dont understand you well, i think. this section shows all carts in your shop, so you can see there both abandoned carts and carts for which customers placed an orders i dont see there anything wrong ..or i missed something? Link to comment Share on other sites More sharing options...
Guest locen Posted May 12, 2016 Share Posted May 12, 2016 when a customer places an order, in this section the system doesn't show all orders placed. I hope I was clear Link to comment Share on other sites More sharing options...
vekia Posted May 12, 2016 Share Posted May 12, 2016 youv'e got this problem for recent orders, or only for some old ones? Link to comment Share on other sites More sharing options...
Guest locen Posted May 12, 2016 Share Posted May 12, 2016 i don't know, i realised just now this problem someone placed order one hour ago but in CUSTOMER-->SHOPPING CART i can't see his order Link to comment Share on other sites More sharing options...
vekia Posted May 12, 2016 Share Posted May 12, 2016 Can you take a look and comapre list of orders with recent entries in shopping cart section? Link to comment Share on other sites More sharing options...
Guest locen Posted May 12, 2016 Share Posted May 12, 2016 what i should see? sorry I didn't understand Link to comment Share on other sites More sharing options...
Guest locen Posted May 12, 2016 Share Posted May 12, 2016 (edited) I see this now. i searched in shopping cart with order id and i found his old shoppin cart. ID is 1424 and if i write this i see and old shopping cart Edited May 12, 2016 by locen (see edit history) Link to comment Share on other sites More sharing options...
vekia Posted May 12, 2016 Share Posted May 12, 2016 what i should see? sorry I didn't understand two things, first: - check several last orders ID numbers - do you see them in shopping cart section ? all of them? second: - search for orders that doesnt appear in your shopping carts list - do you see some kind of "pattern" (for example selected payment methods) that makes these orders unavailable on shopping carts list ? Link to comment Share on other sites More sharing options...
Guest locen Posted May 13, 2016 Share Posted May 13, 2016 I found order in shopping cart that I didn't see before because was shopping carts leave empty. is correct? if someone insert something in carts then he abandone cart. after 1 week he pay the same item..shopping cart is not created but was the old shopping cart. I hope I explain me Link to comment Share on other sites More sharing options...
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