500 error - unable to access backend Log in screen

[Two Bears Ceramics]

Currently unable to access backend log in screen.  See screen shot.

It is not my server that is the problem. 

I am wondering if somehow I have blacklisted myself or something like this

I recently cleared all cookies - does this have anything to do with it?

Permissions???

Technoneanderthal here.  (Love Neanderthals BTW)

I also experienced problems accessing the Bridge through Storemanager for Prestashop at the same time.  Second Screenshot.

I can access all files through Cpanel and through FTP.

 

Grateful for any help.

Ed

 

[tuk66]

I think it is about some store misconfiguration.

[Two Bears Ceramics]

Thanks Tuk99 any solutions to the problem?

If I delete and reinstall Prestashop will I then be able to backup from Store Commander or will it simply access the SQL database already on the server?

[tuk66]

I used to use Store Manager only for tests and often got any error, so I can't trust this software (sorry to say that, my 2 cents).

 

However, I would find the reason of the problem and fix it. There is no certainty that deleting an reinstalling will be better.

[Two Bears Ceramics]

Thanks Tuk any ideas of where and how to start finding the reason for the problem?

Regards

Eddy

[tuk66]

Every case is different. It needs debugging right in your shop. I can do it for you.

[Two Bears Ceramics]

At this stage I would appreciate any help I can get.  What do you need from me? Direct email is [email protected]