Quantity Does Not Update After a Sale

[Cornellious]

Hey guys/gals.

 

I did some searching and could not find a clear answer to this, and Im hoping its something simple that Ive just overlooked.

 

My stock levels do not update after a sale. So say I have 24 items in stock, and sold 4, the remaining quantity still says 24.

 

Do I need to use Advanced stock  management for it to change automatically? I just used "I want to specify available quantities manually" to enter the stock, but I figured it would still update after sales?

 

Thanks in advance.

[Cornellious]

No answers to this one?

[vekia]

hello

you can use simple stock management that is available on product edit page. Case needs verification and more informations about shop and configuration.

[Cornellious]

Thanks for the reply.

 

I have simple stock management enabled.

I think the issue is being caused due to the items not showing up on invoices.

 

The items are in the paypal side, and in the customers cart history, but when I go to look at the invoice in back office, there are no products listed. The price on the invoice is right, but there are no products.

[NemoPS]

Does it happen with other payment methods as well? Say, bankwire, which is easy to test

[Cornellious]

Yes it also appears to be happening with Bank Wire.

No items are showing up in the "product section: of the customer order in back office.

The price is there, and is correct, but there are no items listed anywhere. And im pretty sure this is the reason my stock levels do not go down after a sale.

Getting rather frustrated with this now......

[NemoPS]

It they are not listed anywhere, it might be because of a well-known core bug. Turn on dev mode and see if you get a specific error when checking out