my index.php page appear a message "Account disabled by server administrator"

[lingchunwai]

hi there, 

 

I am using prestashop version 1.6.0.5, yesterday when i go to my website index page, it show a dialog box saying "Account disabled by server administrator." (please see attached screen) 

 

or you would access this and see the same error

 

http://silkroad.graceapps.com/shop/index.php

 

would you advice if something goes wrong ?

 

thanks !

 

Wai

 

 

[shokinro]

I think you need to contact your hosting service provider. 

It is related to your control panel and web site user related settings. 

[lingchunwai]

hi there, i contacted them but they said it's more related to the CMS issue

[musicmaster]

This is an error message from ISPmanager. That is software to manage a hosting account (like CPanel). So that has nothing to do with Prestashop or CMS. That software is to a considerable extent configured by your hosting provider. So I suggest that you go back to them.

[shokinro]

agree, it should be a error message from your service provider, nothing to do with PrestaaShop

[tikis]

i got this error too, i write server provider hi said it problem in prestashop CMS

 

 

[musicmaster]

i got this error too, i write server provider hi said it problem in prestashop CMS

In your case too you can read below the message that it comes from "@ISPManager Control Panel".

 

Of course it may be a simple case of file rights that you can solve yourself. But it certainly isn't Prestashop.