motley crue Posted April 28, 2016 Share Posted April 28, 2016 Hey all, I'm here to ask for some help. Earlier today around 4 o'clock (it's almost 11 now) I bought a new domain and an SSL with it in the same order. I've set the new domain as the primary domain, but there is no SSL active for this URL. Does anyone know why this might be, or how to troubleshoot it? Link to comment Share on other sites More sharing options...
Teapot Creative Posted April 28, 2016 Share Posted April 28, 2016 Hi Does your URL for the SSL match the URL in Preferences/ SEO URL section of the back office? Have you turned on SSL in the section Preferences / General / "enable SSL"? Have you checked that the hosting provider has actually installed the SSL on your domain? Nick PS. I would chase your hosting provider first and get this confirmed before you go any further. Link to comment Share on other sites More sharing options...
vekia Posted May 2, 2016 Share Posted May 2, 2016 i dont know where you bought it, but usually it is also a case of configuration of hosting account or vps server (if you're on vps) Link to comment Share on other sites More sharing options...
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