Diana Hansen Posted April 27, 2016 Share Posted April 27, 2016 (edited) Hello. I am trying to install Smartsupp Live Chat on the default-bootstrap theme but even though I used Smartsupp plugin for PrestaShop, I still don't get the chat window in my shop. Has anyone had experience with this issue before? Edited March 28, 2017 by Diana EFB (see edit history) Link to comment Share on other sites More sharing options...
tuk66 Posted April 28, 2016 Share Posted April 28, 2016 Have you contacted its developer? He should be the right person to help. Link to comment Share on other sites More sharing options...
Diana Hansen Posted April 28, 2016 Author Share Posted April 28, 2016 Hello Tuk, Yes, I have. They recommended me to contact PrestaShop. Link to comment Share on other sites More sharing options...
tuk66 Posted April 28, 2016 Share Posted April 28, 2016 As I know this module is not free so his answer is really surprising. What is the URL? Link to comment Share on other sites More sharing options...
Diana Hansen Posted April 30, 2016 Author Share Posted April 30, 2016 Hello Tuk, Thanks for your help. My URL is www.ecofreshblooms.com. I am just building the catalog and the shop so it's not online yet. I also tried MyLiveChat which is even easier to install but it's not working either. I am wondering if my PS installation is like it should be. I wrote to my hosting company about the problem but they haven't answered yet. Link to comment Share on other sites More sharing options...
JasminSA Posted February 17, 2017 Share Posted February 17, 2017 Hi Diana, I'm experiencing similar issue? Did you manage to resolve the problem? BRJasmin Link to comment Share on other sites More sharing options...
Diana Hansen Posted March 28, 2017 Author Share Posted March 28, 2017 Hello JasminSA, Sorry for the delay in answering but I just saw your message. In case you haven't solved the problem, I can happily say that I did solve it. The problem was with my hosting company. A core file for Prestashop was deleted from the server by the hosting company's file scanner. The file was restored and Smartsupp worked correctly. Good luck. Diana Link to comment Share on other sites More sharing options...
capi666 Posted June 27, 2019 Share Posted June 27, 2019 On 3/28/2017 at 11:51 PM, Diana EFB said: Hello JasminSA, Sorry for the delay in answering but I just saw your message. In case you haven't solved the problem, I can happily say that I did solve it. The problem was with my hosting company. A core file for Prestashop was deleted from the server by the hosting company's file scanner. The file was restored and Smartsupp worked correctly. Good luck. Diana What is the file? Regards, Link to comment Share on other sites More sharing options...
Diana Hansen Posted July 2, 2019 Author Share Posted July 2, 2019 Hello capi666, I don't know which file it was because my hosting company's support agent didn't tell me, but I do know that it was a missing core file in the config folder. I hope this helps. Good luck and best regards, Diana Link to comment Share on other sites More sharing options...
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