I have had customers place orders in the past with no problems, but as of today, my customers are not getting email confirmations or updates on their orders. This is a big problem, and I really need this fixed asap!
I'm getting the error message: "An error occurred while sending the e-mail to the customer." It's more than one customer, and if I try to press the button "Resend Email". It just gives me the same error message.
Also, I don't know if it's related, but I think I messed up the PrestaShop email configurations by trying to enter my own email address there. What is the default username? Or default settings in general. I blanked out the username and password, but it still isn't working.
Question
stjerome
Hello,
I have had customers place orders in the past with no problems, but as of today, my customers are not getting email confirmations or updates on their orders. This is a big problem, and I really need this fixed asap!
I'm getting the error message: "An error occurred while sending the e-mail to the customer." It's more than one customer, and if I try to press the button "Resend Email". It just gives me the same error message.
Also, I don't know if it's related, but I think I messed up the PrestaShop email configurations by trying to enter my own email address there. What is the default username? Or default settings in general. I blanked out the username and password, but it still isn't working.
Edited by stjerome (see edit history)Link to comment
Share on other sites
1 answer to this question
Recommended Posts