[solved] Small postal option issue I need some advice on

[puffdade]

The scenario is this

 

I offer free postage on all orders over £45.00  we make it perfectly clear in our T & C 's  that all free postage is sent royal mail 1st class recorded.

 

However I have a problem where premium postage options are still showing at the checkout as FREE and we get customers clicking Saturday Delivery and Special delivery as they are still available,  

 

We send the goods as per our Terms  and then the customer kicks off,  I have even added some text after Special stating its not included in the free shipping option  yet people still insist we are wrong.

 

is there a solution?  how can I remove those options when someone qualifies for FREE delivery, I have checked each of the couriers settings and both are checked not included for free shipping its confusing me now

 

My presta version is 1.6.0.14

 

example image attached to show options after I have created a sale that qualifies for free shipping

 

Regards

 

Paul

Edited March 31, 2016 by puffdade (see edit history)

[puffdade]

My bad  All sorted now,  just for the record if anyone has the same issue

 

I had free postage set up at the required figure of £45  under the shipping tab  even though I had set up each individual courier to the correct amounts  I guess Presta was getting confused how to handle the situation.

 

setting the shipping to zero under the shipping tab bought each individual courier back to life and now all is working as it was

 

Just got to find out which member of my staff had a play with the controls