rdaniel2p Posted March 23, 2016 Share Posted March 23, 2016 In the orders panels show the error : An error occurred while sending the e-mail to the customer. when we trying to send or resend a order status We have prestashop vers 1.6.1.3 in the php log error we found this error : Division by zero in /home/drgood5/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()'d code on line 75 PHP Notice: Undefined index: column in /home/drgood5/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()'d code on line 75 PHP Notice: Trying to get property of non-object in /home/drgood5/public_html/tools/smarty/sysplugins/smarty_internal_templatebase.php(157) : eval()'d code on line 75 Link to comment Share on other sites More sharing options...
rdaniel2p Posted March 25, 2016 Author Share Posted March 25, 2016 HI again, We receive the new orders notification and in advanced parameters/emails the test's emails are sending, but all the order's status emails are not sending to the customers. someone can help us ? Link to comment Share on other sites More sharing options...
Gomlers Posted April 9, 2016 Share Posted April 9, 2016 I have the same problem. Link to comment Share on other sites More sharing options...
siomosp Posted August 17, 2016 Share Posted August 17, 2016 Hello! How you solved the problem? Link to comment Share on other sites More sharing options...
leonidnk Posted August 17, 2016 Share Posted August 17, 2016 Hello! How you solved the problem? After update to 1.6.1.5 no problems any more. Link to comment Share on other sites More sharing options...
SherryM Posted September 14, 2016 Share Posted September 14, 2016 (edited) I have the same trouble to. Not sure how to fix this or how do I update to 1.6.1.5 so I will not have the trouble? I don't want to lose my template I bought or anything like that. Any help on this would be great. I noticed at the bottom of order of customers what does Sources mean? Sorry I can not get my file to up load still trying.Error mail.html Edited September 20, 2016 by SherryM (see edit history) Link to comment Share on other sites More sharing options...
DanVia Posted November 24, 2016 Share Posted November 24, 2016 Hi I'm now having this issue. So annoying. It was all working fine, I get An error occurred while sending the e-mail to the customer. I try to send a test email and I get another error message. I have basic settings enabled, using PHP email, and email logging on. Can anyone help? I'm supposed to be launching soon and now these emails have just stopped working... Link to comment Share on other sites More sharing options...
DanVia Posted November 25, 2016 Share Posted November 25, 2016 Can anyone help with this? I can't have this break on me so close to launch... Is there any official way to get in contact with prestashop? Link to comment Share on other sites More sharing options...
SherryM Posted November 25, 2016 Share Posted November 25, 2016 DanVia I had to clear my data on this and it worked. Also make sure you have your email is set and installed right. Link to comment Share on other sites More sharing options...
Gomlers Posted November 28, 2016 Share Posted November 28, 2016 DanVia I had to clear my data on this and it worked. Also make sure you have your email is set and installed right. Can you please explain better what you mean by "Clear your data on this"? Link to comment Share on other sites More sharing options...
SherryM Posted November 28, 2016 Share Posted November 28, 2016 Hi How I cleared my data I went to the back office of prestashop and looked for the mod called PrestaShop Cleaner be careful and read what it says I only use the bottom 2 one that says Functional integrity constraints and the other one called Database cleaning . I leave the tops ones along I don't want to delete my orders or all my stuff in my store or I think if you did that than you would lose everything and have to start all over. Hope that helps you there are a lot of better people that can help you with this. As always before you do anything back up all your files. Im just learning how to make sure I do a back up 1 Link to comment Share on other sites More sharing options...
Gomlers Posted November 29, 2016 Share Posted November 29, 2016 (edited) Thanks SherryM, unfortunately this did not work for me Edited November 29, 2016 by Gomlers (see edit history) Link to comment Share on other sites More sharing options...
DanVia Posted December 1, 2016 Share Posted December 1, 2016 This didn't fix my issue either. Thanks for the suggestion Link to comment Share on other sites More sharing options...
panilo-lo Posted March 13, 2018 Share Posted March 13, 2018 (edited) Hi guys, hope you in the meanwhile solve that issue but if not: try to check back-office templates email translation if you upgraded from 1.5 some email templates are missing. Edited March 13, 2018 by panilo-lo (see edit history) Link to comment Share on other sites More sharing options...
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