euronova Posted March 22, 2016 Share Posted March 22, 2016 Hello, I have prestashop 1.6 and the latest version of PayPal. When a customer places an order everything works fine, status updates to payment accepted and everything is as it should be. When I ship the item and try to manually update the status to shipped. It doesn't change. The screen refreshes and it's still on payment accepted. Is there any way to fix this? Thanks in advance! Link to comment Share on other sites More sharing options...
bellini13 Posted March 22, 2016 Share Posted March 22, 2016 what exact version of Prestashop? I don't imagine that Paypal is causing an issue here, but let's prove that. install the check or bankwire module, place an order and change the order status to payment accepted, and then shipped. does the same problem occur? Link to comment Share on other sites More sharing options...
euronova Posted March 22, 2016 Author Share Posted March 22, 2016 Right. I installed the bank wire method and it's the same, can't update the order status at all. The exact version is 1.6.1.4 Many thanks for your reply! Link to comment Share on other sites More sharing options...
bellini13 Posted March 23, 2016 Share Posted March 23, 2016 is this an upgraded store? do you have any custom or third party modules added? did you install any overrides? have you checked the servers error logs to see if anything stands out? Link to comment Share on other sites More sharing options...
euronova Posted March 24, 2016 Author Share Posted March 24, 2016 Hi, no the store is as it was when installed other than products being added. No third party or custom modules and I haven't installed any overrides. Logs don't show anything obvious, I'm quite confused by it to be honest. Link to comment Share on other sites More sharing options...
bellini13 Posted March 24, 2016 Share Posted March 24, 2016 I develop modules and test almost daily on PS v1.6.1.4 and changing the order status always works for me. I just tried it again, changing the status from payment accepted to shipped and it worked just fine. So there is nothing wrong with with PS or v1.6.1.4, so you (or someone) must have made some change (module, override, core code) that is interfering with this. While I would love to help you solve this issue, there really is not much I can do blindly in a forum post. Perhaps install a fresh copy of PS v1.6.1.4 in a subfolder and test this to confirm that it works. If you are not sufficient in troubleshooting php coding, then the next best option is to use an FTP client, and go through each folder, and review the date/time of every file. Start with the controller and classes folder. The date/time should reflect the date/time you installed Prestashop, if there are more recent date/times then you know that file has been changed. Link to comment Share on other sites More sharing options...
euronova Posted March 24, 2016 Author Share Posted March 24, 2016 Thankyou I will make a start with that. As you say a forum post is blind, is there another way that will give more vision of the issue? Many thanks again Link to comment Share on other sites More sharing options...
euronova Posted March 24, 2016 Author Share Posted March 24, 2016 Have just tried replacing the files I can see that are related to order status and the problem remains Link to comment Share on other sites More sharing options...
euronova Posted March 30, 2016 Author Share Posted March 30, 2016 Still haven't found any sort of solution to this problem. It still remains. Link to comment Share on other sites More sharing options...
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