Advice: Don't buy "Community developer" theme

[bedford]

Hi everybody,

 

just a public message to advice you not tu buy "Community developer" themes. Mine has a bug in the menu, I contacted the programmer many times and also Prestashop: No answer at all, have to hire a programmer to fix it.

 

If I spend money to purchase a theme, I expect something working, if not at least a fix.

Programmer doesn't assume his mistakes, Prestashop doesn't either (no answer at all from any part). It's my first experience with Prestashop, could be the last !

 

Support is crap and they have many people for pre-purchase process and nobody once you have spent your money.

 

Be adviced.

[bedford]

How long have you been waiting for an answer?

 

Also "Community developer" stands for any developer that is not a PrestaShop partner, so this could mean a lot of folks.

Hi mdekker,

thank you for replying. I've been waiting for more than 2 months now, with many contact either to developer than Prestashop.

 

Theme I've purchased is "SpecialDev SpinningReel" and I've a problem with menu.

 

THis is sad, I paid for it and now I've to pay someone to fix this.

[Antoine F]

Hello bedford,

I'm sorry about this issue.  I'd like to know more information about your issue, I've sent you a private message.

[globosoftware.net]

In this case you should ask for refund

[bedford]

In this case you should ask for refund

Hi Globosoftware,

 

I habe been contacted by a member of Prestashop (see above) in private message. Since 25th of March, where he told me they would contact the developed and make a refund if no answer would be given, then no news. Sincerely I'm very disappointed with the service. I paid for nothing, Template seems to have been removed, but they don't take any action for a refund. Will try to contact them again but it's annoying things aren't done automatically.

[Geo Burlibasa]

Hello. I have 0 connections with that theme but if it's an error that can be fixed quickly, I can do it for free. PM me.

[JazZ]

I apologize for bringing this old topic up again, but I have the same experience.

I bought a theme from Prestashop addons store thinking it is the safest place to buy. I actually discovered that the menu on this theme has a bug which makes it unusable on smaller screen mobile devices on the demo site. I contacted the developer before I bought the theme and got a reply in a few hours saying they can fix it for me. So i bought the theme because I really liked the design and developer seemed quick to reply.

That was a month ago. After I bought the theme, it takes at least 3 days for the developer to reply to my messages. They sent me a line of code to fix the menu problem (took a week, but ok). I implemented the fix, it fixed the problem on smaller screen devices, but made the menu unusable on larger screen ipad's. After that, then their technical team had a holiday and now I have not received any reply for over 20 days...

In the mean time I have discovered more problems with the theme, most of them are also on the demo site. I understand that different configurations and module combinations can have problems, but I don't understand how someone can sell themes that are broken on demo sites?

I can't even find a way to contact Prestashop about this, so thats why I wrote here. What are my options?

[selectshop.at]

You can contact Prestashop team by using the option on Prestashop addons site: https://addons.prestashop.com/en/contact-us

AND when you log into your addons account on tab "Orders". Beside the order you will find three icons. One of the icons is the contact icon.

[JazZ]

Thanks for the reply selectshop.at!

It seems to me that both places You suggested will contact the developer and not Prestashop.

 

EDIT: I tried the online chat and that was also very unfriendly experience. Chat was ended before I could reply.

Quote

Agent - Pierre-Alexandre 
To do that, you will have to :

- Use the form : https://addons.prestashop.com/en/contact-us

- Choose : "I have a question concerning a product I bought"

- Select the appropriate module in the pull-down list and choose the subject "I didn"t get any answer to my request" 
Visitor
I don't see "I didn"t get any answer to my request" option there?
Agent - Pierre-Alexandre 
You should have if you have contacted the developer directly from our platform
Agent - Pierre-Alexandre 
If not, you have to start over 
Agent - Pierre-Alexandre 
Have a nice day 

So basically he is saying I did not even contact the developer? I did contact the developer from prestashop addons site product page, it seems that doesn't count as their platform? How should have I known that? Now I have to start over... Are they hoping that the 3 months support period will expire and then they don't need to to anything?

What happens if developer answers every message in 5 days as required but doesn't fix the problems? It seems to me that until developer replies in time, there is no way to contact prestashop about this problem. And after 3 months, they will just tell you that they can't do anything about it. Looks like a good business plan, make it impossible to complain about something and it's all good.

Edited November 23, 2017 by JazZ (see edit history)