Layered Navigation Keeps Loading (500 Error)

[Dromertje]

Hi,

 

We currently have set up a site on Prestashop cloud (PS 1.6.1.3), but we have a huge issue with layered navigation. It just keep on loading.

The error in console:

GET https://dromertjes.be/modules/blocklayered/blocklayered-ajax.php?id_category_layered=13&layered_price_slider=18.56_41&orderby=price&orderway=asc&n=12&_=1458546118876 500 (Internal Server Error)

What we already tried:

* Rebuilding all the possible indexes multiple times

* Disabling all the cache

* Various chmod configurations of the blocklayered module (currently folders 755 and files 644 -- also tried 777, didn't help)

* Uninstalling and reinstalling module

* Switching back to default theme

 

Is there anything we can do to solve this problem? We're stuck here.

Edited March 21, 2016 by Dromertje (see edit history)

[Dromertje]

How do you enable debug mode on Prestashop Cloud? The config.inc.php file is not accessible.

[tuk66]

Enable Debug mode to see the error.

[tuk66]

To put your store in Dev mode, open the .htaccess file and put the HTTP_PS_MODE_DEV_ constant to true. Put it back to false once in production.

 

http://doc.prestashop.com/display/PS16/PrestaShop+Cloud-specific+development#PrestaShopCloud-specificdevelopment-Devmode

[Dromertje]

Thanks, I've already tried to enable it throught .htaccess file, but it doesn't do anything. It doesn't provide me with any information. It's on at this moment.

Edited March 21, 2016 by Dromertje (see edit history)

[tuk66]

Too bad. I know only one method to find the reason. Put die() commands in the code and find the failed line.

[Dromertje]

Ok, thanks anyways. I didn't change anything. I think it's just a Prestashop Cloud bug. I'll create a ticket.