deniz_seaside Posted March 20, 2016 Share Posted March 20, 2016 Hi all, I am using 1.6.1.4. When I am trying to reach to customer-> customer service page, I got 404 error. I searched about this issue but nothing showed up. Could anyone help to sort this problem out? Regards, deniz Link to comment Share on other sites More sharing options...
NemoPS Posted March 21, 2016 Share Posted March 21, 2016 What is the page url? Are you using friendly urls? Make sure the rewrite is the one you are trying to reach, in the back office, preferences, seo and urls Link to comment Share on other sites More sharing options...
DNZKRDL Posted March 21, 2016 Share Posted March 21, 2016 What is the page url? Are you using friendly urls? Make sure the rewrite is the one you are trying to reach, in the back office, preferences, seo and urls The page URL is in the back office, customers -> customer service page. Friendly URLs is on but I tried by turning it off but with no luck. Do you still need the page url of customer service page in the backend. When I now try to reach, I get the following error; Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at **@**.**.**to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. Link to comment Share on other sites More sharing options...
NemoPS Posted March 23, 2016 Share Posted March 23, 2016 Oh, I thought you meant in the front office.That's not a page not found (404), but a 500.Turn on dev mode as described in my signature Link to comment Share on other sites More sharing options...
DNZKRDL Posted March 23, 2016 Share Posted March 23, 2016 (edited) Oh, I thought you meant in the front office. That's not a page not found (404), but a 500. Turn on dev mode as described in my signature It is strange but now I get again 404 error but I also turned enable error reporting mode on. Edited March 23, 2016 by DNZKRDL (see edit history) Link to comment Share on other sites More sharing options...
NemoPS Posted March 25, 2016 Share Posted March 25, 2016 Is this the last part of the url? Besides the tokenindex.php?controller=AdminCustomerThreads Link to comment Share on other sites More sharing options...
DNZKRDL Posted March 25, 2016 Share Posted March 25, 2016 Is this the last part of the url? Besides the token index.php?controller=AdminCustomerThreads That is right. Link to comment Share on other sites More sharing options...
NemoPS Posted March 26, 2016 Share Posted March 26, 2016 Really hard to tell what's wrong, You can check if the controller file is physically present in controllers/admin Link to comment Share on other sites More sharing options...
DNZKRDL Posted March 29, 2016 Share Posted March 29, 2016 Really hard to tell what's wrong, You can check if the controller file is physically present in controllers/admin I checked the folder and I can see; AdminCustomerThreadsController.php. Link to comment Share on other sites More sharing options...
NemoPS Posted March 30, 2016 Share Posted March 30, 2016 Hmmm, what if you try to add that admin page again? From administration, menus, click add new and use AdminCustomerThreads as class name. You can use any parent, just for the sake of testing Link to comment Share on other sites More sharing options...
DNZKRDL Posted March 30, 2016 Share Posted March 30, 2016 Hmmm, what if you try to add that admin page again? From administration, menus, click add new and use AdminCustomerThreads as class name. You can use any parent, just for the sake of testing No chance, I still get the same result. Link to comment Share on other sites More sharing options...
zubejan Posted May 21, 2016 Share Posted May 21, 2016 Anyone solved this problem? I have same problem. Link to comment Share on other sites More sharing options...
zubejan Posted May 21, 2016 Share Posted May 21, 2016 (edited) Ok. Found the way out of this. Go to your database. Select ps_configuration and find: PS_SAV_IMAP_URL PS_SAV_IMAP_PORT PS_SAV_IMAP_USER PS_SAV_IMAP_PWD Set all of them to NULL. Now my customer support is reachable again. I think my problem was that i entered ssl/tls settings while i don't have it enabled. When i entered non SSL data for my IMAP all works fine. Edited May 21, 2016 by zubejan (see edit history) 4 Link to comment Share on other sites More sharing options...
DKK Posted May 23, 2016 Share Posted May 23, 2016 Hi Zubejan, there is not any fields you mentioned on database ps_configuration. My version is 1.6.1.5 Link to comment Share on other sites More sharing options...
Pan Otlet Posted July 8, 2016 Share Posted July 8, 2016 Ok. Found the way out of this. Go to your database. Select ps_configuration and find: PS_SAV_IMAP_URL PS_SAV_IMAP_PORT PS_SAV_IMAP_USER PS_SAV_IMAP_PWD Set all of them to NULL. Now my customer support is reachable again. I think my problem was that i entered ssl/tls settings while i don't have it enabled. When i entered non SSL data for my IMAP all works fine. Thank you so much! I try to fix it and i remove a lot of message and try to find error... Link to comment Share on other sites More sharing options...
thx2012 Posted March 5, 2018 Share Posted March 5, 2018 (edited) Customer Service link in BO produces error 500 I have same issue.. Unable to access Customers > Customer Service via admin or Advance Parameters > E-mail.. I confirmed that file (AdminCustomerThreadsController.php & AdminEmailsController.php) exists and also the db settings for ps_sav_imap_porter, user & pwd are all set to NULL. I've removed the file AdminCustomerThreadsController.php & AdminEmailsController.php. and in BO I get error message stating that files are missing.. When I replace the files back into director, the error 500 continues. I enabled the debug file (config/defines.inc) with no additional details.. Just error 500 when attempting to visit admin customer service or admin emails. I've tried replacing file AdminCustomerThreadsController.php. with different version of PS with no prevail. Did anyone figure this out? Edited March 7, 2018 by thx2012 updated troubleshooting (see edit history) Link to comment Share on other sites More sharing options...
kdmonk1 Posted April 2, 2020 Share Posted April 2, 2020 I just downloaded Prestashop 1.7.6.4 and I am currently having a server 500 issues when I click on the Customer Service link in the admin panel. Error: Pending Discussion Threads Oops! An Error Occurred The server returned a "500 Internal Server Error". Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused. I found this forum link and started reviewing for a fix. Looks like the tables that are mentioned to set to null do not issues in Prestashop 1.7. I have deleted everything and reinstalled again to force a rebuild on the table. Same issue occurs for this Customer Service Menu and the PS_SAV_IMAP_?? are not in the PS_CONFIGURATION table. Could someone provide any assistance on how I can fix this> Link to comment Share on other sites More sharing options...
kdmonk1 Posted April 3, 2020 Share Posted April 3, 2020 Thanks @Crezzur for the assistance. I am not ready to provide access to my panel. I have set up Prestashop 1.6 a few times in the past so I know what to expect. This is my first time setting up Prestashop 1.7 from the beginning so I will do some troubleshooting before I finally give up and hire someone. Not for sure why my server is not accepting this version, so I will try to go back to a different version to see if that makes any difference. If any one else has any suggestion please feel free to give me guidance on this matter. Link to comment Share on other sites More sharing options...
kdmonk1 Posted April 3, 2020 Share Posted April 3, 2020 @Crezzur I understand and it is great that you are able to assist. I was able to figure out my problem. After turning on DEBUG mode in the admin panel i was getting the error for mbstring not being reachable. So I used the link below to fix my issue: https://www.vmotionhost.com/client-area/index.php?rp=/knowledgebase/136/How-to-enable-MBstring-option-on-my-WHMorCPanel-VPS.html I also needed to change the session.save_path to "/tmp" in my php.ini. All is well and working now. Link to comment Share on other sites More sharing options...
Jackobeast Posted April 13, 2020 Share Posted April 13, 2020 La pagina de servicio al cliente no carga: La solución mencionada ingresando a la base de datos funciona correctamente, este problema surge cuando ingresamos datos erroneos en los campos IMAP, la solución es tan sencilla como ingresar a la base de datos, buscar estos campos y ponerlos NULL o dejar el campo vacío. Buscar la tabla: ps_configuration Buscar estas líneas: PS_SAV_IMAP_URL PS_SAV_IMAP_PORT PS_SAV_IMAP_USER PS_SAV_IMAP_PWD Editar cada una y poner "value" Null o dejar vacío. Link to comment Share on other sites More sharing options...
fectous Posted May 2, 2020 Share Posted May 2, 2020 On 4/13/2020 at 6:36 PM, Jackobeast said: La pagina de servicio al cliente no carga: La solución mencionada ingresando a la base de datos funciona correctamente, este problema surge cuando ingresamos datos erroneos en los campos IMAP, la solución es tan sencilla como ingresar a la base de datos, buscar estos campos y ponerlos NULL o dejar el campo vacío. Buscar la tabla: ps_configuration Buscar estas líneas: PS_SAV_IMAP_URL PS_SAV_IMAP_PORT PS_SAV_IMAP_USER PS_SAV_IMAP_PWD Editar cada una y poner "value" Null o dejar vacío. Confirmo que esta solución FUNCIONA para el problema de la página de Servicio al cliente cuando arroja un error de acceso. Coloqué los parámetros vacíos: update ps_configuration set value='' where name='PS_SAV_IMAP_URL'; update ps_configuration set value='' where name='PS_SAV_IMAP_PORT'; update ps_configuration set value='' where name='PS_SAV_IMAP_USER'; update ps_configuration set value='' where name='PS_SAV_IMAP_PWD'; Como solución de fondo recomiendo hacer la prueba de instalar el componente de IMAP corespondiente a su servidor web (Nginx o Apache) y verificar host, puerto, usuario y contraseña. Por algún motivo que desconozco Prestashop almacena esta información. Como dato de seguridad, la contraseña se almacena como texto plano, lo que me genera un poco de inquietud. En mi caso puse esos parámetros vacíos y se corrigió el problema de inmediato. Link to comment Share on other sites More sharing options...
slonodesa Posted September 19 Share Posted September 19 This works great, I set all the fields in the tables to Null and everything worked, thank you very much that there are such people who can advise. Link to comment Share on other sites More sharing options...
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