Help needed

[jasonbatesuk]

Hi there,
The other day we got our first order via our prestashop installation.
We have 1 major problem though and we really need some advice about the matter before we can start using prestashop installations on our other websites.

The order came though via paypal 100% fine, it said the product and the address of the customer also the customer details where fine too in the back office.

The thing is though the order is not being displayed in the back office. Under:
Back Office >> Orders

It says: No items found

The item has now been shipped but there is no reference to this on the order page.

If i go into the customers account I can see there Last cart transaction which shows the item what they ordered but nothing is showing on my orders page, can someone please help me out with this or does any one know why this could be happening ect..

Many thanks