aid-a Posted March 15, 2016 Share Posted March 15, 2016 Hi, yesterday from nowhere my back office tells me to sign in, even if I always keep logged in, my password is remembered by browser and everything was great until yesterday. Today is the same thing, impossible to log in, even with new password thst prestashop sent me after 100 years of wait... Why everytime I have to wait for 20 hours for my password? And even with several new password recoveries I cannot connect! I tried different browsers, private modes, restart pc... nothing helped! I enter my login and password, and everything erases and impossible to connect. Link to comment Share on other sites More sharing options...
endriu107 Posted March 15, 2016 Share Posted March 15, 2016 Turn on DEV mode, maybe will show some errors. Link to comment Share on other sites More sharing options...
Simonas Invertus Posted March 15, 2016 Share Posted March 15, 2016 What did you change in your shop? Did you install new module? Did you update your PrestaShop? Link to comment Share on other sites More sharing options...
aid-a Posted March 15, 2016 Author Share Posted March 15, 2016 I did not install anything as I remember... How do I Turn on DEV mode? PS. I have no knowledge in programming. Link to comment Share on other sites More sharing options...
endriu107 Posted March 15, 2016 Share Posted March 15, 2016 Read this topic. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
aid-a Posted March 15, 2016 Author Share Posted March 15, 2016 (edited) I searched for it in forums, tried to edit, but still nothing. I got these error: Warning: mcrypt_decrypt(): Key of size 17 not supported by this algorithm. Only keys of sizes 16, 24 or 32 supported in /home/indecori/domains/indecori.com/public_html/classes/Rijndael.php on line 70i found this on a forum but no steps to solve it:See /config/settings.inc.php. Can you find something like? define('_RIJNDAEL_KEY_', 'N6Fkn07VOOZqMhzi9COqZ4AdcypBAJcC');define('_RIJNDAEL_IV_', 'sHJwd/L+JIkJycxjAm65Iw==');i dont see these lines in my file... Edited March 15, 2016 by aid-a (see edit history) Link to comment Share on other sites More sharing options...
endriu107 Posted March 15, 2016 Share Posted March 15, 2016 Did you changed PHP version? Link to comment Share on other sites More sharing options...
aid-a Posted March 15, 2016 Author Share Posted March 15, 2016 i did not change anything. Where do I find that PHP? Did that update automaticaly without I know it? Link to comment Share on other sites More sharing options...
endriu107 Posted March 15, 2016 Share Posted March 15, 2016 You had to login to your hosting provider account, there you can check what version php you are using. I have seen simmilar issue in php 5.6 fix it when change to 5.5 Link to comment Share on other sites More sharing options...
aid-a Posted March 16, 2016 Author Share Posted March 16, 2016 Thank your for your help, it was php version's fault (i had 5.6). Now I can connect to my BO. Now I should change something in my ftp back? Link to comment Share on other sites More sharing options...
endriu107 Posted March 16, 2016 Share Posted March 16, 2016 If you turn on DEV mode now turn it off. Link to comment Share on other sites More sharing options...
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