giveit.ro Posted March 8, 2016 Share Posted March 8, 2016 hello, i'm just configuring my site and encountered a problem. when it was supposed emails to be send (newsletter confirmation, forgoten password in frontpage for customer, order etc), prestashop don't send them. it worked before as the email logs says. i installed email alerts module and with that i can send e-mail to customer about the order. the problem is that for newsletter and forgoten customer password it doesn't. tryed the debug mode with all addons off...still not working. the e-mail is cofigured smtp correctly: test emails works and received, the module mail alerts can send emails... so it seem is a problem from prestashop built in module. have any of you an idea of whats happening? thank you! Link to comment Share on other sites More sharing options...
tdr170 Posted March 8, 2016 Share Posted March 8, 2016 Have you tried with PHP mail instead of SMTP settings, have you checked the mail to see if it is being seen as spam. Also Mail Alerts module does not send email to customer but to administrator, mails are new orders ,out of stock and so on. Link to comment Share on other sites More sharing options...
giveit.ro Posted March 8, 2016 Author Share Posted March 8, 2016 For php it gives me error. I tried with the solution on the net, code modification on 3 files. Didnt work. Prestashop just dont send the emails. They appear nowhere: email log, inbox, spam etc. in mail alerts it's a tab for customer also... Another symptom is that when the site should send a e-mail it takes longer to load, than usual... Thank you for your response Link to comment Share on other sites More sharing options...
tdr170 Posted March 8, 2016 Share Posted March 8, 2016 Oh yes I forgot about the customer notification for products out of stock and and order edit. What version Of Prestashop are you using. Link to comment Share on other sites More sharing options...
giveit.ro Posted March 9, 2016 Author Share Posted March 9, 2016 Prestashop 1.6.1.4 After changing some other things found here in swift...if send sometimes mails. 1/10. And even then you have to press 2 times the button so the mail sends... (I tryed For contact form and password recovery) Link to comment Share on other sites More sharing options...
giveit.ro Posted March 9, 2016 Author Share Posted March 9, 2016 I resolved the issue: modified the timeout for smtp email. In prestashop they are set to 4 and 5. Put it to 10. It seems the problem was from my provider... I'll search for the complet solution and put it here Link to comment Share on other sites More sharing options...
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