Fatal Error - Layered Navigation Module

[cyanrose]

We cant access out template via the layered navigation module.We receive the following error.

 

[PrestaShop] Fatal error in module file :/core/www/core_1.6.1.1/Core/Foundation/IoC/Core_Foundation_IoC_Container.php:
Allowed memory size of 536870912 bytes exhausted (tried to allocate 40 bytes)

 

Prestashop host our shop in thye cloud so we cant access our C Panel.I have send two ticket to cloud support but had no response.We urgently need help as we are loosing revenue.

 

Thank you.

 

http://www.sharwoodsbiketyre.co.za/

 

 

 

[prestamax]

Sounds like a memory shortage. But 536870912 bytes equal 512MB which is sufficient. I would try to deactivate the layered module if it causes the error message.

Edited March 8, 2016 by prestamax (see edit history)

[cyanrose]

Thank you for your suggestion Prestamax.We have deactivated the module as suggested and activated it again, but it still gives the same error.

I received the following message from PS Support but that was of no help.Pablo closed the ticket so I had to create another ticket to try and reach them and to explain it to them again.I would appreciate any help from the community, thank you.

 

Good morning,

Could you please give us mor details about this issue ?

How can we reproduce it ?

 

Do not hesitate to contact us if you have other questions.
Best regards,

 

 

 

Pablo POLYTE
Support