Cant Login To The Backend?

[[email protected].]

Good day,

 

We have built a Prestashop website for a client and while making changes to the backend, the system logged us out.

 

Now we cant login to the backend as we are continually being redirected to the login screen.

 

This is the URL: http://www.kehls.co.za/admin889wxgxab/index.php?controller=AdminLogin&token=d817bf4fc80df113d87e1b04e0d4f9db&redirect=AdminDashboard

 

Can you please help, by giving us technical advice on how to get past this barrier.

 

We have read the other posts and articles where other people have had similar issues, and we tried those solutions on our system, but we still cant log in.

 

I'm happy to provide you with the server details and the backend login details if you need them, please help.

[Simonas Invertus]

Is your problem 'admin889wxgxab' not found?

Login to your FTP and check if such directory exist.

[[email protected].]

Good day.

Our Site was down when you had a look. Can you please have a look again?

[Simonas Invertus]

I see login screen. I can not do anything else as I do not have account.

[[email protected].]

Please use these details:

 

http://www.kehls.co.za/admin889wxgxab/index.php

U: [email protected]

P: YMRDJX7K

 

I cant log in, what should I do.

I have cleared the browser cache & cookies.
I have tried different browsers (FireFox & IE & Chrome)

​I have Changed the password.
I have already cleared the smarty Cache.

I have checked the PS_SHOP_DOMAIN and PS_SHOP_DOMAIN_SSL columns for the correct values in ps_configuration table

I have Disable the IP check in classes/Cookie.php (this can causes many issues with dynamics IP) : in isLoggedBack(), remove or comment the fourth condition : AND (!isset($this->_content['remote_addr']) OR $this->_content['remote_addr'] == ip2long(Tools::getRemoteAddr()) OR !Configuration::get('PS_COOKIE_CHECKIP'))

I have Make the expire time shorter for cookies (IE can have issues with longest time cookies) : in classes/Cookie.php constructor, set : $this->_expire = isset($expire) ? (int)($expire) : (time() + 3600);

 

Nothing seems to be able to fix this problem.

 

What else can I do?

 

Would reinstalling the same version and then Migrating the files and database to a new installation work? How does a person do this?
 

Edited March 10, 2016 by [email protected]. (see edit history)

[Simonas Invertus]

I had similar problem, I think.

 

I upgraded e-shop and I could not login. The problem was that one module did not upgrade and was crashing the shop, so I could not login.

Solution was to delete module and then I could login with out any problem.

The module that was causing problems was made by me

 

Can it be that the changes you made forces to crash PrestaShop?

 

Solution would be:

Make a copy of PrestaShop and go one by one module to check which one is causing the problem.