Gmail Configuration Error

[ralph.poland]

Hello Guys,

 

I can`t configure my email in prestashop cloud version. I 

 

Error shows when trying to send checking email : 

 

Error: Please check your configuration
The SMTP connection failed to start [smtp.gmail.com :25]: fsockopen returned Error Number 0 and Error String 'php_network_getaddresses: getaddrinfo failed: Name or service not known'

 

SMTP server : smtp.gmail.com

smtp username: [email protected]

password : xxxxxxx

 

+

 

I tryied all  combinations of encryption (encryption none, SSL, TLS )  and port ( 465 , 587 )

 

I  chose "  Set my own SMTP parameters (for advanced users ONLY) "

 

In my gmail account IMAP protocole is enabled

 

In customer position email is correct 

 

In my google accout 2part verification is turned off

 

I tryied everything i found in the internet and still not workin

 

There is no problem when Im suing MS outlook to connect to my gmail using ssl/465. Why not working with PS ??? 

 

Did anyone have similar problem ??

 

[mag29]

Hello Ralph,

 

I have the same problem, but seems the issue on google´s side: occasionally I get an warning "someone knows your password" when I try to send a testmail from PS backend. Google warning informs me that an unsecure app tried to connect and that they refused the access... so PS seems to be seen as unsecure and is blocked.

That is my guess, but I do not know anything deeper, seems other have no problem using gmail with PS...

 

Best

Martin

 

Have found this from Google reg. issues, but did not help me: https://support.google.com/mail/answer/78775?hl=en

Edited March 1, 2016 by mag29 (see edit history)

[eleazar]

Hey, it makes no sense to put the same question in different topics!

Please read my answer here: https://www.prestashop.com/forums/topic/509734-email-configuration-error-gmail-smtp-server/?view=getlastpost

You should really read the terms of use before you start a cloud shop.

[ralph.poland]

i `LL READ IT... THANKS.... I`M NOT IT EXPERT SO EVERYTHING IS NEW FOR, DOING THING STEP BY STEP. DO KNOW Y YET HOW THE FORUM WORKS ETC... BUT THANK FOR .... I`LL CHECK THIS 5.5 POINT...... WE WILL C

[ralph.poland]

HAVE YOU SORTED OUT THIS ISSUE MAG29 ?? i WAS OFFLINE FEW DAYS, AND JUST CHECK YOUR POST.... WILL SIT TO THIS TODAY LATER..... DO YOU KNOW WHAT IS WRONG... I HAVE CHANGED AND OPTION IN GOOGLE SETTING WHICH ALLOWS LOGINING TO GOOGLE FROM UNSECURE SOURCES SO THIS PART SHOULD BE OK...

[mag29]

Ralph,

I have set the "unsecure apps" to allow, does not affect the problem, google still blocks PS and sends me mail "some unsecure app tried to connect with your password" -> this Shows that the Settings (Password) is right, the Problem is that PS is according gmail insecure... do not know what it works on your side.

[Prestfortime]

I think Gmail prevents users from using 3rd party applications if they think it could compromise security. You need to go into Gmail settings allow 3rd party access I think.