Adding A New Address For Existing Customer - Issue

[ajensen27]

Hello,

 

Not sure if this is a bug or not. But when I'm adding a new address for a customer after they place an order (i.e. customer emails me and meant to ship the order to a different address from their billing address), I'll go in to Customers > Addresses, click the "Add New" button, and then enter the customers details. It even fills out their first and last name. But when I go back to the order to change the address in the drop down, only the address they used during checkout is showing. And when I go in to the customers record (Customers > Customers), it's only showing their original address under "Addresses". I can see the new address that I had just entered in the Customers > Addresses screen.

 

Am I doing something wrong here or could this be a bug?

 

Thanks,

 

Alex

[globosoftware.net]

Hello,

 

Not sure if this is a bug or not. But when I'm adding a new address for a customer after they place an order (i.e. customer emails me and meant to ship the order to a different address from their billing address), I'll go in to Customers > Addresses, click the "Add New" button, and then enter the customers details. It even fills out their first and last name. But when I go back to the order to change the address in the drop down, only the address they used during checkout is showing. And when I go in to the customers record (Customers > Customers), it's only showing their original address under "Addresses". I can see the new address that I had just entered in the Customers > Addresses screen.

 

Am I doing something wrong here or could this be a bug?

 

Thanks,

 

Alex

If you want to edit shipping address in order. then you have to edit from order details or from Customer > Address

 

you can see my screenshot: http://prntscr.com/a9ao5y

 

I mean "edit" not "add new"

[ajensen27]

Hello and thanks for your response. I know this but it doesn't seem to be changing the address for me. I'm having to go directly in to my SQL tables to change the address when this I have to make an address change to an order.

 

I don't understand why you can't just go in to Customers > Address, add a new address, and then it appears in the drop down for the customers address in their order so that you can change it?

[ajensen27]

No one else has this issue? Adding a new address to an existing order does not change the address on the invoice or get added to that existing customers record.

[PrashantBhosure]

Me too have same problem , have you solved?

[David_James_Mclean]

I am getting an error when  I try to modify the customers adress in the order detail. any ideas ???