cormacocathain Posted February 18, 2016 Share Posted February 18, 2016 HI, Whenever a customer goes to pay with paypal, they get the following error message Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request. I tired uninstalling and reinstalling the paypal module but it hasn't made any difference. I tried running debug but it wouldn't give me any additional information. I even tried deleting the paypal module to see if that would work but i didn't have permission to delete the module? I am running 1.6.1.0 and paypal v3.10.2 Any help appreciated. Thanks Link to comment Share on other sites More sharing options...
El Patron Posted February 18, 2016 Share Posted February 18, 2016 Hi, discover the underlying php error information by enabling PrestaShop debug mode. then you may find existing solution https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
cormacocathain Posted February 18, 2016 Author Share Posted February 18, 2016 Hi El Patron, I enabled debug mode but it didnt give me any additional information. Where should i see the debug information? When i ran debug mode with the issue with emails, instead of just saying there is an error. The webpage said There is a file missing in mails/en/etc etc. This time, when i went to click on pay with paypal, i just get the internal server error message with no additional information. Link to comment Share on other sites More sharing options...
El Patron Posted February 18, 2016 Share Posted February 18, 2016 Hi El Patron, I enabled debug mode but it didnt give me any additional information. Where should i see the debug information? When i ran debug mode with the issue with emails, instead of just saying there is an error. The webpage said There is a file missing in mails/en/etc etc. This time, when i went to click on pay with paypal, i just get the internal server error message with no additional information. Hi, from hosting locate your domains php error log. It's possible that the error will be masked in front office but error logged to php error log. Link to comment Share on other sites More sharing options...
cormacocathain Posted February 18, 2016 Author Share Posted February 18, 2016 Hi, This is the error log for the last few attempts to pay for products using paypal. Any ideas on how this could be fixed? Thanks, Cormac [Thu Feb 18 18:16:40.337892 2016] [:error] [pid 19322] [client 86.40.195.3:52411] SoftException in Application.cpp:422: Mismatch between target UID (2179) and UID (99) of file "/home2/kokodesi/public_html/shop2/modules/paypal/express_checkout/payment.php", referer: http://kokodesigns.ie/shop2/index.php?controller=order [Thu Feb 18 17:37:28.120057 2016] [:error] [pid 403] [client 86.40.195.3:56308] SoftException in Application.cpp:422: Mismatch between target UID (2179) and UID (99) of file "/home2/kokodesi/public_html/shop2/modules/paypal/express_checkout/ajax.php", referer: http://kokodesigns.ie/shop2/index.php?id_product=267&controller=product [Thu Feb 18 17:37:27.711853 2016] [:error] [pid 3736] [client 86.40.195.3:56300] SoftException in Application.cpp:422: Mismatch between target UID (2179) and UID (99) of file "/home2/kokodesi/public_html/shop2/modules/paypal/express_checkout/ajax.php", referer: http://kokodesigns.ie/shop2/index.php?id_product=267&controller=product [Thu Feb 18 17:37:11.077072 2016] [:error] [pid 1791] [client 86.40.195.3:56295] SoftException in Application.cpp:422: Mismatch between target UID (2179) and UID (99) of file "/home2/kokodesi/public_html/shop2/modules/paypal/express_checkout/ajax.php", referer: http://kokodesigns.ie/shop2/index.php?id_product=266&controller=product [Thu Feb 18 17:37:10.662317 2016] [:error] [pid 1481] [client 86.40.195.3:56293] SoftException in Application.cpp:422: Mismatch between target UID (2179) and UID (99) of file "/home2/kokodesi/public_html/shop2/modules/paypal/express_checkout/ajax.php", referer: http://kokodesigns.ie/shop2/index.php?id_product=266&controller=product [Thu Feb 18 17:36:38.188040 2016] [:error] [pid 1544] [client 86.40.195.3:56280] SoftException in Application.cpp:422: Mismatch between target UID (2179) and UID (99) of file "/home2/kokodesi/public_html/shop2/modules/paypal/express_checkout/ajax.php", referer: http://kokodesigns.ie/shop2/index.php?id_product=265&controller=product [Thu Feb 18 17:36:37.738062 2016] [:error] [pid 2328] [client 86.40.195.3:56278] SoftException in Application.cpp:422: Mismatch between target UID (2179) and UID (99) of file "/home2/kokodesi/public_html/shop2/modules/paypal/express_checkout/ajax.php", referer: http://kokodesigns.ie/shop2/index.php?id_product=265&controller=product Link to comment Share on other sites More sharing options...
cormacocathain Posted February 21, 2016 Author Share Posted February 21, 2016 Turned out it was server issues. Started getting gamification error messages too which someone else on the forum had experienced and consensus was server problem. Finally all seems to be working. 1 Link to comment Share on other sites More sharing options...
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