Paypal Order With Shipping And Invoice Address Is Missing

[othreed]

I had a sale where the order had no delivery or invoice address - so the invoice just had empty spaces under invoice and delivery. Paypal charged the customer correctly but in my prestashop backend the price was shown without taxes - I think because of the missing addresses.

 

 

I then tried to figure out what happened and went through my checkout process without entering adress information and

just selecting paypal as payment method and accepting the terms. when I click the button I got redirected to paypal and could finish my order on paypal.

 

I was hoping the frontend would not allow this and ask the customer to supply his address information before going to paypal.

 

Did this happen to anyone of you? Any hints / suggestions?

 

thanks

 

 

 

 

Prestashop 1.6.1.4

PayPal Europe v3.10.2 
Advanced EU Compliance 2.0.0  ( Europäische Rechtssicherheit) with Order Summary activated  / Bestellübersicht aktiviert  btw -> One Page Checkout

 

 

My Checkout page looks like this:

 

 

my Paypal Module looks like this:

 

 

 

 

 

 

 

 

 

 

 

[psyco killer]

yes same problem with me .. Did you find a solution yet?

[tuk66]

I had a sale where the order had no delivery or invoice address.

 

 

How did you do it? At least one address is mandatory. The reason is that the address is widely used in code to choose available carriers or calculate tax, in a nutshell.

[headscarvesbyciara]

Same issue here. Has anyone found a fix yet?

[othreed]

Hi Everyone,

To ones who also have this problem: Do you also use the EU Compliance Module + One Page Checkout?

 

I was not able to fix it and I disabled Paypal - leaving only Bank Payment ( pay in advance via bank transfer) for the customer.

 

I have a module installed that allows me to be somewhat conform to the EU regulations crazyness called

 

Advanced EU Compliance 2.0.0  ( Europäische Rechtssicherheit) with Order Summary activated  / Bestellübersicht aktiviert  btw -> One Page Checkout

 

Meaning that all neccessary order related information such as payment, adress, delivery address, checkboxed business contract+ revocation rights etc is done on one page.

 

But strangely when also having paypal allowed - the customer can select paypal at the top - and then just hit order without providing any address details.

 

Then he gets transferred to paypal and can finish his order there  -also choose a delivery address on paypal.

 

 

 

But such paypal information does not get submitted back to my webshop - resulting in empty delivery address and a big pain in the B....    by manually having to use Phpmyadmin to hack his detail into my shop.

Edited March 16, 2016 by othreed (see edit history)

[headscarvesbyciara]

I have more or less the same configuration as OP,(Othreed) however I also use the stripejs plugin to take payments via creditcard.

I use advanced EU Compliance, Paypal, PS 1.6.1.4 etc and one page checkout selected in PS. I have the same issue that someone can click "order now with obligation to pay" without first being signed in or creating an account or using guest checkout to add addresses

As a temporary fix I have switched back to the standard 5 page checkout rather than the onepage checkout in PS. This fixes the issue, but i did much prefer the one-page-checkout, so I hope this gets fixed soon. Has anyone contacted the plugin/module author to alert them to the issue?

Note: I still have advanced checkout set in EU Compliance module, but without 1page checkout set in PS backend it shows me 5 page process
Hope this info helps

 

Can someone contact module author and find out if there can be a fix

I think all that would have to happen is some authentication/validation to check if either

 

USer logged in OR account has been created OR delivery address present ??? (I'm not a good enough programmer to hack this together tho ;(

Edited March 16, 2016 by headscarvesbyciara (see edit history)

[sooroos]

AEUC + advanced OPC + OPC has major bugs and the developer (its is a Prestashop official module) seems like does not give a sh!t

i have found another 3 until now:

 

1. you choose a payement method and u agree ToS but you dont fill customer infos and you hit the button confirm order -> there is no error msg generated about customer details or so

2. minimal purchase requirement is totally forgoten and bypassed

3. you can attach cms only to Core emails and no others

 

because all of these i find AUEC completely useless.

Practically it only moves  ToS agreement on last page and shows cart before hitting  the last button

[othreed]

Does anyone has any suggestions or solutions so far?

[psyco killer]

In the current paypal module it is not possible .

First the user will need to register.

But you can use another module for this which is paypalbuynow.

Here is the link :

http://addons.prestashop.com/en/2259-paypal-buy-now-button.html

 

I am currently using this & this works perfectly.

[headscarvesbyciara]

thanks for your input psyco killer but this does not really fix the problem we are identifying. I'm delighted it works for you though

For me I have turned off one page checkout OPC and everything is working really well.

 

I wish it worked with OPC though ;(