In Bo Blank Page Product

[vtservice]

Hi,

when I select a product to modify prestashop shows me a blank page, reading various posts it seems that the problem is caused by the controller that does not work well, someone has had the same problem?

Thx

[SahinSOLMAZ]

Hello,

You should open the error display mode and share the error code with us.

[Claire B]

I have the same problem since I have updated my prestashop 1.6.1.4 to 1.6.1.5. It happens when I modify the product and save. a blank page appears. Even if I submit "mode debug Display Error" to "true", nothing happen. blank page, no source code, no error code, nothing nada.

Controller doesn't work well but which ? Could it be a bug with Js ?

Thanks for the answers

[imagetag]

Consultig the error_log may help.

[Claire B]

Hi

 

if you talk about error_log in the folder /log I have to say that there is no file. If there is an another, add the complete link please.

 

It seems that everything is fine for Prestashop but he doesn't show the message.

 

Which query is used to validate the update of the product ?

 

thanks

[imagetag]

Hi,

 

no, I was talking about the servers error log. It's almost impossible to guess where you'll find this on you server, because we don't know your server setup.

 

You may want to run phpinfo, you shall find the path to your error log there. If you have no root access, check your FTP or the coniguration panel of your hoster.

 

Regarding your 2nd question. A white page is most commonly an unfetched error, so that the code execution stopped before the page, or at least a part of the page was rendered.

All validations run through the class validate. You may look at the head of the product class (fields section) to see, how this is configured and called. But as mentioned. I don't think, that this will help you, fixing your problem.

 

Regards

Peter

[Claire B]

Thanks for your answer.

I look at the error_log on my server but it stopped earlier than today. 

I read many lines of an another log but it is not clear for me : for example, I don't understand why Cron begins after my modifications on a product.

I have no Task Cron.

Strange things happen, The Machine maybe thinks that my updates are irrelevant and won't say anything... or not.

For the moment, I have no error in Front Office so I will wait and see.

Hope VtService will find a solution for his problem.

 

bonne soirée !

[Claire B]

Maybe a solution.

 

in prestashop/config/config.inc at the line 154

 

setlocale(LC_NUMERIC, 'en_US.UTF-8', 'en_US.utf8'); 

 

change by

 

setlocale(LC_NUMERIC,$locale.'.UTF-8', $locale.'.utf8');

 

Sorry for my english hope you'll understand.

 

have a nice day !

Edited May 25, 2016 by Claire B (see edit history)