graysonrobb Posted February 11, 2016 Share Posted February 11, 2016 I am managing a store that doesn't allow products to be ordered when they're out of stock. The "Add To Cart" button disappears from the product pages when quantity is set to "0".However, some how order are still coming through!An order for this product came through yesterday: https://madwine.com/white-blends/88810-chateau-teulon-blanc-2013.htmlHere is what the settings are for this product: How it is possible that a customer ordered this product?!I am using Prestashop 1.6.1.1Thanks for your help! Link to comment Share on other sites More sharing options...
NemoPS Posted February 12, 2016 Share Posted February 12, 2016 They should not be able to, even if the button shows up somewhere. Are they legit customers? Link to comment Share on other sites More sharing options...
graysonrobb Posted February 12, 2016 Author Share Posted February 12, 2016 They should not be able to, even if the button shows up somewhere. Are they legit customers? Yes, it is from a legit customer. He has purchased many times before. I have a suspicion that he's using a dated version of Internet Explorer. I wonder if this is causing a bug that's allowing him to still purchase somehow. Link to comment Share on other sites More sharing options...
EvilDragon Posted February 12, 2016 Share Posted February 12, 2016 I wonder... this happened occasionally to me too (though too seldom to investigate). Maybe it happens when someone put that product in the cart when it was available and then orders it days later (when it's out of stock)? Link to comment Share on other sites More sharing options...
graysonrobb Posted February 12, 2016 Author Share Posted February 12, 2016 I wonder... this happened occasionally to me too (though too seldom to investigate). Maybe it happens when someone put that product in the cart when it was available and then orders it days later (when it's out of stock)? I was wondering the same thing. I'll test that theory when I get back to my computer this evening. Although I thought the Prestashop cart triggered a warning when an out of stock product was in the cart and didn't let the user complete the order. I could be wrong though. Link to comment Share on other sites More sharing options...
NemoPS Posted February 13, 2016 Share Posted February 13, 2016 Yes, that might happen, you might want to add a script that removes out of stock products from the cart Link to comment Share on other sites More sharing options...
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