babyewok Posted February 9, 2016 Share Posted February 9, 2016 PS 1.6.1.1 Paypal 3.10.2 So on some orders (not all) the payment receivd notification from PayPal includes and extra line in the totals that reads: Insurance: ----- In the packaging slip generated by PayPal, it says Delivery Insurance: 0.00 Why is this showing up? And why on some orders not others? No insurance is offered Link to comment Share on other sites More sharing options...
bellini13 Posted February 9, 2016 Share Posted February 9, 2016 Where does Insurance come from? Did you install some module that adds insurance to orders? Link to comment Share on other sites More sharing options...
babyewok Posted February 9, 2016 Author Share Posted February 9, 2016 Nope! And absolutely no reference to insurance in the order the Back Office - only on PayPal's receipts.... and then only some of them! Link to comment Share on other sites More sharing options...
bellini13 Posted February 9, 2016 Share Posted February 9, 2016 So perhaps you should ask Paypal? Link to comment Share on other sites More sharing options...
babyewok Posted February 9, 2016 Author Share Posted February 9, 2016 Just wanted to check it's defo not anything the paypal module is doing. I couldn't find any reference to insurance in the module files. Will ask paypal support. Link to comment Share on other sites More sharing options...
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