kjhj'hj Posted January 28, 2016 Share Posted January 28, 2016 (edited) Suddenly some customers told me that my website was ''ofline'' Upon checking i see its true, my website is gone and when i logged into prestashop i couldnt believe my eyes. It sais ''create a webshop'' no option te edit my website like its really gone. Can somebody please help me? i spend alot of time making it i also bought modules. Edited February 1, 2016 by El Patron (see edit history) 1 Link to comment Share on other sites More sharing options...
0 dysfunction Posted January 29, 2016 Share Posted January 29, 2016 Database been deleted perhaps? Have you checked the data and files are all present and correct? Link to comment Share on other sites More sharing options...
0 kjhj'hj Posted January 29, 2016 Author Share Posted January 29, 2016 Database been deleted perhaps? Have you checked the data and files are all present and correct? What do you mean by this? The websites are www.steigerhoutkussens.com and www.steigerhoutkussens.nl Link to comment Share on other sites More sharing options...
0 bellini13 Posted January 29, 2016 Share Posted January 29, 2016 I assume this is CLoud? Contact their support and read the forums. They have been erroneously deleting Cloud stores... I WOULD BE PISSED.... Just another reason to avoid it... Link to comment Share on other sites More sharing options...
0 kjhj'hj Posted January 31, 2016 Author Share Posted January 31, 2016 I assume this is CLoud? Contact their support and read the forums. They have been erroneously deleting Cloud stores... I WOULD BE PISSED.... Just another reason to avoid it... This is indeed Cloud, I really dont know what to do this is very bad for my business because i start getting complaints. Do you have a direct mailadres or phonenumber of prestashop? Link to comment Share on other sites More sharing options...
0 mag29 Posted January 31, 2016 Share Posted January 31, 2016 This is indeed Cloud, I really dont know what to do this is very bad for my business because i start getting complaints. Do you have a direct mailadres or phonenumber of prestashop? my Cloud-shop is gone since yesterday, too! But my BackOffice is working and it seems that I can configurate the shop (without seeing the results live...). Can you work in your BackOffice, too? Link to comment Share on other sites More sharing options...
0 kjhj'hj Posted February 1, 2016 Author Share Posted February 1, 2016 my Cloud-shop is gone since yesterday, too! But my BackOffice is working and it seems that I can configurate the shop (without seeing the results live...). Can you work in your BackOffice, too? Hello, I always edited my website at http://www.steigerhoutkussens.com/backoffice but now i cant , please click on the link to see whats appearing. Link to comment Share on other sites More sharing options...
0 mag29 Posted February 1, 2016 Share Posted February 1, 2016 Yes, for such problems the Cloud Support is a good place - my problem got solved quickly and I can work again. 1 Link to comment Share on other sites More sharing options...
0 bellini13 Posted February 1, 2016 Share Posted February 1, 2016 Contact Cloud Support to see if they can restore it: https://www.prestashop.com/cloud/en/support?init=ask There have been several success stories. you mean failure stories... no one has explained why these ACTIVE stores have been deleted... Link to comment Share on other sites More sharing options...
0 mag29 Posted February 1, 2016 Share Posted February 1, 2016 (edited) you mean failure stories... no one has explained why these ACTIVE stores have been deleted... Yes, but this seems to be the "Price" for using the _free_ Cloud Version, I guess... ;-) I think I have to see it this way as long as I do not pay for add-ons (what I did not need to yet), but if I had paid I would be quite upset... Edited February 1, 2016 by mag29 (see edit history) Link to comment Share on other sites More sharing options...
0 marrok2 Posted February 1, 2016 Share Posted February 1, 2016 (edited) My site is now restored. If the site has no activity in 60 days it is shut down. Thank you all. ------------ Hello. My site martutil.pswebshop.com was deleted too. I have sent a message to the link you have above and I will wait for a solution. This is very bad because we need lots of time to understand how Prestashop it works and than configure it. I was wondering to open a real business with Prestashop, and make some payed inproovments, but now, I dont know if I will use it! Ok Its Free, but things like this are not admissible without a previous warning by e-mail or something. Regards to all. Edited February 2, 2016 by marrok2 (see edit history) 1 Link to comment Share on other sites More sharing options...
0 kjhj'hj Posted February 1, 2016 Author Share Posted February 1, 2016 you mean failure stories... no one has explained why these ACTIVE stores have been deleted... True, i dont understand why they just delete webshops. I was active on my webshop and the business was going good. I have send a ticket, i hope they wil fix this soon Link to comment Share on other sites More sharing options...
0 kjhj'hj Posted February 1, 2016 Author Share Posted February 1, 2016 Hello. My site martutil.pswebshop.com was deleted too. I have sent a message to the link you have above and I will wait for a solution. This is very bad because we need lots of time to understand how Prestashop it works and than configure it. I was wondering to open a real business with Prestashop, and make some payed inproovments, but now, I dont know if I will use it! Ok Its Free, but things like this are not admissible without a previous warning by e-mail or something. Regards to all. Hello, Painful to hear, was yours deleted without warning too? I have send them a message to, also waiting. Please keep me updated Link to comment Share on other sites More sharing options...
0 El Patron Posted February 1, 2016 Share Posted February 1, 2016 I have marked 'answered'. When you have support issue with your cloud account, please follow answered question path, contacting support. https://www.prestashop.com/forums/topic/503000-my-prestashop-website-disapeared/?do=findComment&comment=2245516 Also for best results, please open a new topic for your own specific questions about cloud for best community review/feedback. Link to comment Share on other sites More sharing options...
0 shacker Posted February 2, 2016 Share Posted February 2, 2016 If you cloud site is not accesed to back office until some time, you get the acocunt disactivated/ deleted Link to comment Share on other sites More sharing options...
0 bellini13 Posted February 2, 2016 Share Posted February 2, 2016 If you cloud site is not accesed to back office until some time, you get the acocunt disactivated/ deleted Something tells me that kjhj'hj (previous poster) would disagree with you... True, i dont understand why they just delete webshops. I was active on my webshop and the business was going good. Link to comment Share on other sites More sharing options...
0 digjone Posted August 4, 2016 Share Posted August 4, 2016 OK today one of my clients call me to say that he couldn´t pay for a item becose my website wasnt opening. I figured out that prestashop deleted or something like that. Every day i was improving my website, now its closed and everything is missing . So upsad its such a crazy action by the servidor, now im trying to restore. Ive asket to support lets hope the better. Link to comment Share on other sites More sharing options...
0 cherylm Posted November 8, 2016 Share Posted November 8, 2016 both of my shops have been deleted!! absolutely crap..response was that i had received an email. Where the fk was this email?? Not good when they just delete your shop with no correspondence.. they are plenty of web builders out there. im a journalist and not happy, i've lost all my work and information. thus, informed one of my collegues who writes articles on online websites like this..so watch this space...! Link to comment Share on other sites More sharing options...
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kjhj'hj
Suddenly some customers told me that my website was ''ofline''
Upon checking i see its true, my website is gone and when i logged into prestashop i couldnt believe my eyes.
It sais ''create a webshop''
no option te edit my website like its really gone.
Can somebody please help me? i spend alot of time making it i also bought modules.
Edited by El Patron (see edit history)Link to comment
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