Job Offer- Server 500 Error

[dirdi]

Hello,

 

After I have upload all the images for 9000 products I have several 500 errors in BO and in front because of some scripts time run out... Probably I need more server space or similar, I am working on this upgrade, but the errors are still there.

I already increase execution times, clear cache, flush cache folders, etc.

I need to diagnose and solve the 500 errors .

Thank you

[Oexo France]

Hi,

 

Do you take a look to your error.log?

Usually it should give you all the necessary informations about what happend.

 

Let me know.

King regards

[dirdi]

Thank you; this is what I have:

 

[Mon Jan 25 11:03:44 2016] [warn] [client 51.255.65.66] mod_fcgid: read data timeout in 181 seconds
[Mon Jan 25 11:03:44 2016] [error] [client 51.255.65.66] Premature end of script headers: index.php
[Mon Jan 25 11:04:15 2016] [warn] [client 51.255.65.64] mod_fcgid: read data timeout in 181 seconds
[Mon Jan 25 11:04:15 2016] [error] [client 51.255.65.64] Premature end of script headers: index.php
[Mon Jan 25 11:04:46 2016] [warn] [client 51.255.65.50] mod_fcgid: read data timeout in 181 seconds
[Mon Jan 25 11:04:46 2016] [error] [client 51.255.65.50] Premature end of script headers: index.php
[Mon Jan 25 11:05:17 2016] [warn] [client 51.255.] mod_fcgid: read data timeout in 181 seconds
[Mon Jan 25 11:05:17 2016] [error] [client 51.255.] Premature end of script headers: index.php
[Mon Jan 25 11:13:02 2016] [warn] [client 79.114.230.85] mod_fcgid: read data timeout in 181 seconds, referer: http://www.yyyyy.eu/admin7281hj/index.php?controller=AdminPerformance&token=292f1c6530f40ed36b71cff303b30512
[Mon Jan 25 11:13:02 2016] [error] [client 79.114.230.85] Premature end of script headers: index.php, referer: http://www.yyyyyy.eu/admin7281hj/index.php?controller=AdminPerformance&token=292f1c6530f40ed36b71cff303b30512

 

 

I think is connected with the fact that I upload the images because before was working fine. now is also working but just some parts of it. The large sectors are not working, like product catalog, modules....

[tuk66]

Timeout is 180 seconds. Not PHP, but mod_fcgid one. You should consult options with the server administrator.

[dirdi]

Thank you , looks like the server company could manage this issue finally.

[Jacob jack]

Yes that is true the hosting provider company is responsible to mange it... But I think this blog post will help you to learn more deeply: https://www.prestashop.com/blog/en/the-500-internal-server-error-explained-solved/