xpindia Posted January 17, 2016 Share Posted January 17, 2016 Feels sad and it is frustrating that once you have purchased their module, they just disapear and dont bother to reply to your queries posted here or sent to them personally thro the support system here. I think the admins should look into this. Selling the modules makes sense if there is some sort of post purchase and setting up support. I really dont know whom to complain so posted here. Link to comment Share on other sites More sharing options...
Dh42 Posted January 17, 2016 Share Posted January 17, 2016 Where did you buy the module from? 1 Link to comment Share on other sites More sharing options...
xpindia Posted January 17, 2016 Author Share Posted January 17, 2016 I purchased amazon bulk import and now even after more than 10 emails and posts there is no reply. Before i had purchased replies were instant. Link to comment Share on other sites More sharing options...
Simonas Invertus Posted January 18, 2016 Share Posted January 18, 2016 In the worst case scenario you can always ask PrestaShop to force developer to give you a refund. Please note, that PrestaShop addons is a marketplace. It means that a lot of developers sell they own stuff. I am one of them, I had some bad experience with the clients. E.g. client bought plugin on Christmas, wrote a ton of emails to support, wrote bad review and then requested refund. We do not work on Christmas. We do not work on Holidays. We do not work on weekends. We have families. Different countries has different holidays. We sometimes get sick. It is normal not to receive response instantly. Of course, if you do not get response in a week, it should not be normal. I understand that you feel frustrated. But sometimes we also feel frustrated as we try to do our best job, but people ask impossible things. 2 Link to comment Share on other sites More sharing options...
xpindia Posted January 18, 2016 Author Share Posted January 18, 2016 In the worst case scenario you can always ask PrestaShop to force developer to give you a refund. Please note, that PrestaShop addons is a marketplace. It means that a lot of developers sell they own stuff. I am one of them, I had some bad experience with the clients. E.g. client bought plugin on Christmas, wrote a ton of emails to support, wrote bad review and then requested refund. We do not work on Christmas. We do not work on Holidays. We do not work on weekends. We have families. Different countries has different holidays. We sometimes get sick. It is normal not to receive response instantly. Of course, if you do not get response in a week, it should not be normal. I understand that you feel frustrated. But sometimes we also feel frustrated as we try to do our best job, but people ask impossible things. I understand what you are saying simon, but i am in touch with the same developer as a different customer wanting to purchase the module and he is busy replying. What do you have to say to that? Link to comment Share on other sites More sharing options...
Simonas Invertus Posted January 18, 2016 Share Posted January 18, 2016 You are chameleon Well, once I replied to all clients except one. I needed a help from fellow developer to reply to that one customer, but replied, I think 4 hours later... You can always write a bad review of the module. I am not sure if other customers read them, but it really hurts a developer. Of course after a bad review, I do not think that he will want to provide any support for you... I am sorry, some developers are the way they are. If you want to find good developers, see who provides help on this forum. Link to comment Share on other sites More sharing options...
xpindia Posted January 18, 2016 Author Share Posted January 18, 2016 People have complained about the bad support about this developer already... there are lots of complaints against him... but his product is excellent. i love it. but he should answer the queries ... Link to comment Share on other sites More sharing options...
Dh42 Posted January 18, 2016 Share Posted January 18, 2016 Who is the developer, now I want to know. Link to comment Share on other sites More sharing options...
xpindia Posted January 18, 2016 Author Share Posted January 18, 2016 Amazon bulk import guy. His software i love it. But i need to know simple things i posted in this forum about the module. Link to comment Share on other sites More sharing options...
Simonas Invertus Posted January 19, 2016 Share Posted January 19, 2016 It is strange: module is very popular, has bad reviews and no alternatives. http://addons.prestashop.com/en/marketplaces/13511-amazon-bulk-import-prestashop.html Some one should make an alternative. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now