stopshop Posted August 29, 2008 Share Posted August 29, 2008 HiI created an account (as a customer would) to test a few things before finalizing the website.The problem is that after creating a new account as a customer would, I complete the registration process but when I try to login in, the same page (login page) simply refreshes. No errors are received, it just refreshes and does not take me into my account.I created another account with different details and email address, same problem happens with the new account.After going into the back-office, I can see the new accounts in the customer tab.Everything here seems to be ok.I even disabled the account in the back-end then tried to login in the front-end, this immediately gave me an error (01. authentication failure), this seems to be functioning correctly.Any help in resolving this problem is highly appreciated. Link to comment Share on other sites More sharing options...
stopshop Posted August 29, 2008 Author Share Posted August 29, 2008 Update: I just verified that the problem is only happening in Firefox (my version is 3.0.1), IE & Opera are working well.Any ideas why this problem is happening in Firefox 3.0.1? Link to comment Share on other sites More sharing options...
bramp Posted August 29, 2008 Share Posted August 29, 2008 I'm using Firefox 3.0.1 and I can log into my site fine. Would you allow me to sign up at your site to test if I can log in? Link to comment Share on other sites More sharing options...
stopshop Posted August 29, 2008 Author Share Posted August 29, 2008 Hi BrampYou're more than welcome to.Url: www/stopshop/co/zaJust create an account, you'll see everything goes well in this stage.Problem only happens when you try to log in as a customer (at least with my Firefox this happens).I appreciate your help. Link to comment Share on other sites More sharing options...
jtyana Posted August 29, 2008 Share Posted August 29, 2008 Does this have anything to do with the www problemThe www problem causes a login loop when accessing the site without the www ie http://stopshop.co.za instead of http://www.stopshop.co.zaThat happens with admin login. Wonder if it affects customer login as well Link to comment Share on other sites More sharing options...
stopshop Posted August 29, 2008 Author Share Posted August 29, 2008 Problem solved and best is, I have no clue why :-sI just tried to login again and it went in, problems.Maybe it's a problem with my firefox, I'll just reinstall it...@ jtyana, I tried both ways earlier on when the login failed... Link to comment Share on other sites More sharing options...
balee007 Posted November 21, 2009 Share Posted November 21, 2009 Hello.I have just got a call from a customer, and she explained the same problem described above. I would really appreciate to have a solution...Thank you,The girl called again, and told me that the problem appears only with Mozilla. She successfully logged in with IE8.Any idea? Link to comment Share on other sites More sharing options...
balee007 Posted November 21, 2009 Share Posted November 21, 2009 Hi,She deleted the cookies, and everithing goes well with IE too... Link to comment Share on other sites More sharing options...
stopshop Posted November 21, 2009 Author Share Posted November 21, 2009 Add this code to your .htaccess file, seems like the "www" issue does have loads to do with it cause it has completely resolved my problem..RewriteEngine onRewriteCond %{HTTP_HOST} ^yourdomain.com [NC]RewriteRule ^(.*)$ http://www.yourdomain.com/$1 [L,R=301]Customers login just fine, hopefully this'll help anyone with the same problem.Cheers (Y) Link to comment Share on other sites More sharing options...
Recommended Posts