danrimer Posted January 13, 2016 Share Posted January 13, 2016 Hello I've got a strange problem where the "If you would like to add a comment about your order, please write it below." text isn't saved. It is most likely something I have done, but unfortunately the messages appear to have stopped several months ago and my backups don't go back that far! Can anyone explain the mechanism where the order notes are converted to a customer service message and appended to the order? Many thanks Dan Link to comment Share on other sites More sharing options...
Knowband Plugins Posted January 14, 2016 Share Posted January 14, 2016 Are you using any third party checkout module? Send message to get our FREE one page checkout module and check if issue is in your core file or not. Link to comment Share on other sites More sharing options...
danrimer Posted January 14, 2016 Author Share Posted January 14, 2016 Are you using any third party checkout module? Send message to get our FREE one page checkout module and check if issue is in your core file or not. No, I'm using the standard one page checkout that has been "themed". I'm using the naturashop theme by Prestacrea. I've disabled the other plugins like postcode lookup etc, but nothing changes... Link to comment Share on other sites More sharing options...
danrimer Posted January 14, 2016 Author Share Posted January 14, 2016 I've just disabled one page checkout and chosen the standard 5-page-checkout, and now the order message works! Link to comment Share on other sites More sharing options...
Knowband Plugins Posted January 14, 2016 Share Posted January 14, 2016 Two possibilities: Either your one page checkout code is messed up or Some third party module is overriding its file which is causing issue. If you want some alternative checkout module, check our checkout module on below link. We also has free version of this module. http://addons.prestashop.com/en/checkout-modules/18016-knowband-one-page-checkout-social-login-mailchimp.html Link to comment Share on other sites More sharing options...
danrimer Posted February 11, 2016 Author Share Posted February 11, 2016 Found the problem. Had someone from PeoplePerHour look at the site... turns out it was a javascript error in the theme! Thanks for your help. Dan 1 Link to comment Share on other sites More sharing options...
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